Deskside Analyst at DNV

Oslo, , Norway -

Full Time

Start Date

Immediate

Expiry Date

20 Aug, 26

Salary

0.0

Posted On

22 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Second Line Support, Windows 11, Microsoft Office 365, Active Directory, Hardware Troubleshooting, ITSM, ITIL, Customer Service, English Proficiency, Scandinavian Languages, PC Installation, Knowledge Base Management, Meeting Room Technology, Incident Resolution, Technical Documentation, User Training

Industry

Public Safety

Description

We are looking for a Deskside Analyst to strengthen our on site End User Services team in Oslo / Høvik. The role delivers primarily second line support, with escalation and collaboration across internal virtual teams and selected vendors. You will work close to the business, with high visibility and frequent user contact. Responsibilities and key tasks: * Provide second line, customer facing support for end users and resolve incidents and requests escalated from the service desk. * Communicate clearly in writing and verbally and handle users at all technical levels, including in English and one or more Scandinavian languages when needed. * Resolve hardware issues and coordinate warranty cases, including running diagnostics with Dell support and coordinating repair or replacement. * Ensure all information is accurately recorded and updated in the service management tool, including correct categorization, notes, and closure. * Install, rebuild, or reinstall PCs in all offices using local IMAC procedures and ensure proper handover to end users. * Deliver basic in house user training and guidance, including meeting room usage support and common productivity topics as needed. * Use and contribute to the knowledge base by creating or improving knowledge articles and internal work instructions to reduce repeat incidents. * Plan and prioritize your workload to meet deadlines, targets, and operational expectations in a high volume environment. * Maintain user satisfaction through clear communication, ownership, and follow up, aligned with Customer Satisfaction targets. * Coordinate with server and networking virtual teams regarding regional issues, ensure correct escalation, and support vendor access for maintenance activities when required. * Support meeting room and collaboration device troubleshooting by ruling out user error, supporting user devices where relevant, and escalating facility or equipment issues to the correct owner. About GSS As the internal support organization for DNV and DNV owned companies, we deliver shared services within Human Resources, Finance, IT and Real Estate & Procurement to DNV globally. Our mission is to enable DNV to grow, succeed with its business goals and improve competitiveness. Customer experience is at the core of everything we do. GSS is responsible for many of the tools, processes and daily routines that create the backbone of DNV.

Responsibilities

Provide second-line technical support for end users, resolving hardware and software incidents escalated from the service desk. Maintain office hardware, manage PC deployments, and support collaboration devices in meeting rooms.