Visionpool Business Services is hiring a Deskside Analyst who will be onsite in Kanata, ON. This role will be structured after a “Hub and Spoke” model where you will primarily be based onsite, but they will also support nearby an Ottawa office when there is capacity or as needed which means some travel will be required.

Experience & Skills

• Must be fluent in both French and English with strong written skills.
• Minimum 1 year of previous Deskside support experience.
• Diploma or Certificate in Information Technology.
• CompTIA A+
• Strong experience with hardware and desktop software applications with the following key responsibilities.
• Must have own mode of transportation to travel
• Experience providing desktop hardware and software support to users
• Experience administrating/supporting computer end-user devices in a large, complex environment supporting device hardware (e.g. PCs and Mac’s, mobile devices, and peripherals), operating systems, device imaging application installation, deployment and security tools.
• Experience troubleshooting and managing file and print services
• The ability to communicate effectively and professionally including producing written technical material that is concise, grammatically correct, and structured to communicate the intended message with high efficacy.
• Clean criminal record and driving abstract

Nice to have

• Meeting Room support experience would be an asset.
• Strong knowledge of Microsoft Teams and Teams Telephony would be a significant asset.

Please refer the Job description for details