EDUCATION AND EXPERIENCE REQUIRED:

Bachelor’s degree in Computer Science, Engineering, Business, or related field or equivalent work experience. May hold entry-level or intermediate-level certification(s) in work field. Typically 2-5 years of relevant experience.

DESIRABLE SERVICE MANAGEMENT SKILLS:

• Monthly Reporting
• Risk Management
• Incident Management
• Knowledge Management

ESSENTIAL KNOWLEDGE AND SKILLS REQUIRED:

• Windows 10/11
• Active Directory

DESIRABLE SKILLS AND KNOWLEDGE/CERTIFICATIONS

• Citrix Xenapp.
• Any Microsoft/Citrix/VMWare certification
• Appsense Management
• Other virtualization solutions, e.g. VMware

This role provides a User Provisioned Desktop based Operational Service & Support for multiple clients. The successful candidate will join a highly skilled team of Support engineers providing 2nd line technical support. The role will require a flexible working ethic and a pragmatic approach to IT Support, they will have first/second line support background, and have good customer service and communication skills along with methodical troubleshooting techniques.
The role will also involve areas of Service Management so experience in any of Risk Management, Monthly Reporting, Incident Management and Knowledge Management is desirable

Please note, due to the customer requirements successful applicants must be eligible for high level UK Security clearance. The role will be 100% on-site working and as a result candidates should be able to travel to central London.

• The group are responsible for providing onsite and remote 2nd Line IT Support.
• You will provide telephone and onsite technical support to end users, on-site engineers and implementation teams where required.
• The team will investigate, diagnose and resolve incidents/problems experienced by customers where incidents are raised by the service desk: