POSITION OVERVIEW

We are seeking a skilled Deskside Engineer with experience supporting IT operations in a manufacturing environment. This role will provide onsite technical support for end-users, ensuring the stability, security, and efficiency of IT systems critical to manufacturing processes.
The ideal candidate should have hands-on experience in Windows desktop and server administration, troubleshooting hardware and software issues, and working in a fast-paced, high-demand production setting. Strong problem-solving skills, a proactive mindset, and a customer-focused approach are essential.

• Provide onsite deskside support in a manufacturing environment, ensuring minimal disruption to production operations.
• Troubleshoot and resolve issues related to Windows 10/11 desktops, laptops, printers, scanners, and industrial IT devices.
• Support and maintain IT systems in manufacturing areas, including workstations, production PCs, label printers, and specialized equipment.
• Install, configure, and maintain Windows Server 2016/2019/2022 and Windows desktop environments.
• Manage and support Active Directory (AD), including user/group management, GPOs, and authentication troubleshooting.
• Use administration tools such as SCCM, Intune, PowerShell, Event Viewer, and Performance Monitor for system maintenance and automation.
• Resolve networking issues related to TCP/IP, DNS, DHCP, VPN, and wired/wireless connectivity within the production floor.
• Provide technical support for Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint.
• Manage and implement IT security policies within the manufacturing environment, ensuring compliance with security standards.
• Support remote access solutions, including RDP, Citrix, or VMware Horizon, for remote users and manufacturing engineers.
• Assist in IT asset management, ensuring proper tracking and lifecycle management of manufacturing-related IT hardware and software.
• Document incidents, solutions, and knowledge base articles for continuous improvement.
• Follow ITIL-based service management processes, ensuring proper ticket handling, escalation, and SLA compliance.