Deskside support at Cognizant - Thailand

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Full Time

Start Date

Immediate

Expiry Date

18 Dec, 25

Salary

66000.0

Posted On

19 Sep, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Customer Service, Troubleshooting, Media Equipment Support, Networking, Documentation, Software Installation, AV Tools Setup, Problem Solving, Communication, VIP Support, End-user Support, Hardware Support, Self-motivated, Client Interaction, Incident Management

Industry

IT Services and IT Consulting

Description

As Deskside Support, you will make an impact by Delivering hands-on IT support for end. You will be a valued member of the team and work closely with the Insurance team. Job Summary We are looking for a VIP Show Room & Deskside Tech for an immediate need. This is a client-facing role & the candidate will have regular interactions with various client managers. As part of our elite Deskside support team that provides technical support and expertise to our Showrooms End Users VIPs and their administrative assistants. This team works in a total contact ownership model that includes receiving direct intake from our executives and End Users working every incident or requests In this role, you will: You will provide comprehensive technical support including tracking troubleshooting and resolving all end-user computer issues. In Cognizant we want to leverage your skills and years of experience to drive positive results while ensuring a bright future. One of the primary duties is to provide support for media equipment such as Conference devices LCD projectors speakers TVs video monitors and cameras. Set up additional support AV tools like equipment racks. Additionally basic networking hands and feet. All of this working on a VIP environment hence white glove support experience is a must. A typical day/week looks like you are monitoring intake channels (phone calls/texts/emails/slack/SNOW tickets) to quickly respond to any question or problem our users have with technology. You will work face to face to assess the situation apply your skills with the knowledge of our environment to resolve or escalate to get a resolution and restore service or provide the information. Deskside support technicians offer customer service problem-solve computer issues provide hardware and application support install software upgrades create and maintain documentation etc. Work model: At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance though our various wellbeing programs. Based on this role’s business requirements, this is an Hybrid position requiring 2-3 days a week in a client office in Pittsburg, PA The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations. What you need to have to be considered This role requires 2 to 5 years of Experience in Maintaining analyzing troubleshooting and repairing hardware and computer systems is the job of deskside support. Tech-savvy people who are self-motivated to provide consistent customer support with minimal supervision will thrive in this role. We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role. Salary and Other Compensation: Applications will be accepted until September 22, 2025. The annual salary for this position is between $37,804 to $66,000 depending on experience and other qualifications of the successful candidate. This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans. Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements: Medical/Dental/Vision/Life Insurance Paid holidays plus Paid Time Off 401(k) plan and contributions Long-term/Short-term Disability Paid Parental Leave Employee Stock Purchase Plan Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law. #LI-KM1 #CB #Ind123 “Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.”

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Responsibilities

Provide comprehensive technical support for end-user computer issues and media equipment. Work face to face with users to resolve or escalate issues in a VIP environment.