A hybrid role that provides an efficient and cost-effective delivery of first and second-line support for information
systems and related technology services within Octavia. To support the smooth operational running of Octavia’s DT
Infrastructure and Applications.

REQUIREMENTS

For this position, we have listed the requirements we believe are essential for this role:

EXPERIENCE

• Experience of providing first and second line support to a diverse range of users across a large portfolio of applications/services for at least one year
• Knowledge of PC deployment and management tools in an enterprise environment (e.g. domain user account management, Active Directory, GPOs, networked printing, software packaging, # build, auto pilot)

KNOWLEDGE

• Microsoft certification or other IT qualifications or apprenticeship
• Experience of using End Point Manager; Mobile Device Management & Apple device management
• Experience of Azure Virtual Desktop
• Experience of Mimecast
• Experience of Forcepoint
• Experience of managed printing
• Data and information security good practice
• Relevant project management methodologies

QUALIFICATIONS / SKILLS

• Good liaison skills, ability to work with a range of people at all levels of the organisation
• Experience of working to defined service levels, targets and key performance indicators
• Excellent communication skills (verbally and in writing)
• Ability to understand complex issues and explain them to both technical and non-technical staff
• Excellent problem solving skills with the ability to find solutions and guide others towards finding solutions
• Act with integrity and discretion when confidential matters require technical assistance
• Professional, flexible, honest and transparent approach
• Excellent organisational skills and the ability to prioritise
• Ability to understand and absorb unfamiliar business and technical concepts and ideas