Deskside Support Engineer (AV) at Boxxe Group

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Full Time

Start Date

Immediate

Expiry Date

13 Jan, 26

Salary

0.0

Posted On

15 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

AV Support, Troubleshooting, Windows, macOS, iOS, Android, AV Control Systems, Video Conferencing, Microsoft Teams, Problem Solving, IT Ticketing Software, SLA Management, Interpersonal Skills, Communication Skills, MS Office 365, Microsoft Exchange

Industry

Information Technology & Services

Description

For us, tech has never been about just hardware or software. It’s about people. It’s our meaningful relationships, deep expertise and practical know-how in technology that drive what we do. We put our customers, our partners and the environment at the heart of everything we do and our people are the difference that make the difference. At boxxe, we understand, we collaborate, we simplify, we care and we deliver; together we are making tech human. This role is part of the Boxxe Group, specifically within CAE, a key division of the group. While the position is advertised under Boxxe, the successful candidate will be based on a CAE client site, working closely with CAE teams and stakeholders. Your Mission 💪 To provide onsite AV support to a key customer in the CAE portfolio. The role will cover all aspects of hardware and software support on a 1st / 2nd line basis, supporting the AV set up and End Users at one of our customers London Offices with day-to-day administrative tasks. The role will require to work alongside a team to support core business hours, and some dedicated OOH support. What you’ll be doing 🎯 AV setup and support for all internal, external, and executive meetings Real-time troubleshooting of connectivity, video, and audio issues Hands-on support with Wi-Fi Teams Rooms, screen share and or user laptops to access meetings and meeting content Support for Townhalls and in-person/virtual hybrid events White Glove desktop support for VIP and Board-level sessions (Call Ownership, Ticket Creation, Update, Closure and Troubleshooting, diagnosis and resolution of IT problems) Liaising with 3rd party providers to support hardware issues Investigating & fault-finding software issues Physical replacement or movement of equipment Diagnose and communicate complex technical issues escalating to second and third-line support where necessary Floor-walking to check that AV equipment is working as expected and to check for any technical issues users may experience What experience we think you’ll need 🚀 Relevant experience of working in the Banking sector (or similar) delivering high quality end user support to senior staff Relevant experience of supporting multiple AV solutions Proficiency across Windows, macOS/iOS, Android Familiarity with AV control systems, USB extenders, codecs, video conferencing platforms specifically Microsoft Teams, QCS, Skype Strong competence in issue diagnosis and problem solving Must have analytical skills and be able to solve technical problems across different platforms Experience of using IT ticketing software Experienced working towards agreed SLAs (e.g. call conversion and issue resolution) Must be a team player and be able to demonstrate excellent interpersonal skills Must be able to demonstrate effective communication skills, both written and verbal Have good user engagement and able to engage support for C-level management Understanding of MS Office 365 support and administration is highly desirable Microsoft Exchange 2010, 2008 administration highly desirable At boxxe we believe that business should be about more than just profits. Sustainability is a core value. We are committed to reducing our environmental impact, encouraging inclusive working environments, and trading ethically. Everyone at boxxe is responsible for considering the impact of their actions on the environment and for reducing our carbon footprint through embracing Work from Anywhere (in the UK) principles, minimising travel by using virtual technology and adopting sustainable practices. boxxe embraces diversity. As an equal opportunity employer, we are committed to building a team that represents a variety of backgrounds, perspectives, and skills. boxxe does not discriminate based on race, religion, colour, national origin, sexual orientation, gender identity, age, marital status, veteran status, or disability status. All our employment is based on qualification, excellence, and business need.

Responsibilities

Provide onsite AV support to a key customer, covering hardware and software support on a 1st/2nd line basis. Responsibilities include AV setup for meetings, troubleshooting issues, and providing white glove support for VIP sessions.