Deskside Support Engineer at Cognizant - Thailand

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Full Time

Start Date

Immediate

Expiry Date

03 Feb, 26

Salary

74000.0

Posted On

05 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Level 2 Support, Troubleshooting, Active Directory, OS Imaging, Ticketing, SW Installation, Windows Desktop, Networking, TCP/IP, Windows Security, Customer Service, Communication Skills, Problem Management, Knowledge Base, SCCM, Backup Technologies

Industry

IT Services and IT Consulting

Description

Deskside Support Engineer Location: Beverly,MA Field Service Deskside engineers provide Level 2 support for the desktop environment including responsibility for deployment of Desktop/Laptop and when applicable physical server/network equipment installation, configuration, application installation, troubleshooting, incident and request handling RESPONSIBILITIES • Provide Level 2 technical assistance and support, and resolve problems related to the use of computer hardware and software for end users. • Analyze, resolve, respond to, and document end user inquiries • Install desktop/Laptop software using approved tools • Troubleshoot operating system • Troubleshoot connection issues with LAN/WAN • Update tickets with accurate and timely records of work performed, and resolution detail • Maintain and contribute to a knowledge base • Coordinate hardware warranty repair • Escalate to 3rd party vendors when necessary • Responsible for raising and coordinating problem management issues • Perform additional tasks (end user/infra related) when required • Participate in projects • Strong understanding and skills in SLA, KPI Management EXPERIENCE AND KNOWLEDGE • Minimum 2-3 years of experience providing IT support services required, end user support experience preferred • Experience in factory/manufacturing environment desirable • Experienced in Active Directory user administration, OS imaging processes, ticketing, SW installation and imaging tools, automated help desk systems, troubleshooting in the Windows desktop environment (networking, OS, Microsoft Office suite, PC hardware, printers), network and local printer installation • Basic understanding of SCCM client troubleshooting • Knowledge of TCP/IP, Windows Security (Share and NTFS permissions). • Extensive knowledge Windows OS and related configuration. • Basic knowledge of Servers, Switches, Routers, and Data Center related HW • Basic knowledge of Backup technologies • Ability to work in a team-oriented multi tower and vendor environments. • Ability to multitask and prioritize work, and • Ability to adapt to new processes and procedures • Ability to work in a fast paced environment. • Ability to handle and safeguard confidential information • Excellent oral and written communication skills • Ability to deliver services on time, demonstrate strong customer service skills, and achieve a high degree of end user satisfaction • Ability to convey technical issues and material to non-technical end users and managers EDUCATION: • Diploma or degree in IT • ITIL and/or any other additional certification preferred • A+, CompTIA, CompTIA+ preferred Salary and Other Compensation: Applications will be accepted until 11/10/25. The annual salary for this position is between $64,000-$74,000 depending on experience and other qualifications of the successful candidate. This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans. Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements: · Medical/Dental/Vision/Life Insurance · Paid holidays plus Paid Time Off · 401(k) plan and contributions · Long-term/Short-term Disability · Paid Parental Leave · Employee Stock Purchase Plan Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

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Responsibilities

Provide Level 2 technical assistance and support for end users, resolving issues related to computer hardware and software. Responsibilities include troubleshooting, application installation, and maintaining a knowledge base.