PFH Technology are looking for an IT Support Engineer to join our client’s growing team in Dublin.
Contract: Permanent
Location: Dublin

BASIC QUALIFICATIONS:

• Technical qualification in Computer Science, Technology, Engineering or proven experience in technical support or customer-facing roles.
• Excellent verbal and written communication skills.
• Strong organizational and time management skills, with the ability to manage multiple priorities and meet deadlines.
• Customer-focused and collaborative mindset with a passion for delivering exceptional service.
• Troubleshooting and problem-solving skills, with the ability to analyze issues and provide effective solutions.
• Ability to work independently and collaboratively within a team environment.
• Must have at least one of the following:
• A fundamental understanding of IT infrastructure. Familiarity with firewall, switches, routers, servers, or storage concepts.
• A knowledge of operating systems (Windows, Lunix, Unix) and scripting.
• Windows server management / patching experience.
• Experience working with hardware such as Dell PowerEdge, HP ProLiant, NetApp FAS, EMC Mid-Range, EMC Enterprise-Storage, IBM P Series etc.
• You will be fully trained on our systems and processes and must demonstrate the ability to be self-motivated with a strong sense of ownership and attention to detail.

PREFERRED QUALIFICATIONS:

• A+
• CCNA or Equivalent
• ITIL foundation or higher
• Microsoft/CompTIA
• Azure Infrastructure
• Similar technical or customer service certification
  PFH Technology, owned by Ricoh – a Japanese based global ICT company, is a premier provider of end-to-end ICT solutions and a managed services portfolio scaling from SMEs to large Enterprise organisations. We have unrivalled vendor relationships. We can procure, design, deploy and support all your ICT needs. Our ISO certified Custodian™ Cloud Services and Custodian™ Managed Services provide the technology and expertise to mitigate risk and reduce your costs immediately. We have a nationwide network of over 750 dedicated professionals, ready to meet your ICT needs, with offices in Dublin, Cork and Galway.

• Act promptly on incoming calls, tickets, alerts, emails, or chats to resolve customer and partner issues.
• Understand and explain technical and procedural concepts to both technical and non-technical audiences.
• Troubleshoot complex problems, analyzing issues, across a customer environment to provide effective solutions.
• Provide timely updates, both written and verbal to our customers, internal teams, and partners.
• Punctual and reliable attendance.
• Other duties as assigned.