Job Title: IT Support Specialist / Desktop Support Specialist
Job Type: Full-time onsite
Location: 37063, Isola della Scala (VR), Italy
Contract Duration: Minimum 12 months
Start Date: ASAP
Experience Required: Minimum 3 years
Language Skills: Italian (At least C1), English (At least B2)
Pre-Requisite: Must have the right to work in Italy in a full-time role

JOB DESCRIPTION

We’re seeking a proactive IT Support Specialist / Desktop Support Specialist to provide onsite technical assistance at our facility in Isola della Scala (VR), near Verona. You will be the first point of contact for end-users, ensuring fast resolution of hardware, software, and network issues while maintaining high service‑level standards. This role is perfect for a candidate who thrives in a hands‑on environment, enjoys user interaction, and is passionate about optimizing IT infrastructure.

QUALIFICATIONS & SKILLS

• Minimum 3 years of desktop support or help‑desk experience in an enterprise environment
• Strong expertise in Windows desktop OS, Microsoft 365 applications, and Active Directory
• Familiarity with mobile device management (Intune, AirWatch) and endpoint security tools
• Solid understanding of TCP/IP networking, DNS, DHCP, and basic firewall configuration
• Excellent communication skills in Italian (C1+) and English (B2+); able to translate technical issues into user‑friendly language
• Proven ability to prioritize multiple tickets and meet tight SLAs
• ISTQB or CompTIA A+, Network+, or similar certifications are a plus
  If you’re an experienced IT professional dedicated to delivering exceptional desktop support, please apply now on Indeed or send your CV to jawad.raza@euctechs.co.uk.
  Job Type: Full-time
  Pay: €32,000.00 - €33,000.00 per month

Ability to commute/relocate:

• 37056 Salizzole: Reliably commute or planning to relocate before starting work (Preferred)

Language:

• Italian (Preferred)
• English (Preferred)

• Deliver prompt, professional end‑user support for desktops, laptops, printers, and peripherals
• Install, configure, upgrade, and troubleshoot Windows 10/11 workstations and basic macOS devices
• Diagnose and resolve hardware failures (RAM, HDD/SSD, motherboards, network cards) and replace faulty components
• Manage software deployment, patch management, and antivirus updates via Intune or SCCM
• Configure and troubleshoot wired and wireless network connectivity, VPN access, and VoIP phones
• Maintain inventory of IT assets and ensure accurate asset tagging in the CMDB
• Collaborate with network and server teams to escalate complex issues and drive root‑cause analysis
• Document support tickets, resolutions, and maintain a detailed knowledge base of FAQs and best practices
• Provide user training on standard applications (Microsoft Office 365, Teams, Outlook) and security awareness
• Participate in hardware refresh projects, image creation, and device rollouts