Deskside Support Technician L2 at Excis Ltd Germany

Tangier, Tangier-Tetouan-Al Hoceima, Morocco -

Full Time

Start Date

Immediate

Expiry Date

29 Jul, 26

Salary

0.0

Posted On

01 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Windows OS troubleshooting, Hardware diagnostics, Software deployment, ServiceNow, ITSM, Network fundamentals, VOIP, Microsoft Intune, MDM, Incident management, SLA management, ITIL, Remote support tools, Customer service, French, English

Industry

Information Technology & Services

Description

WE’RE HIRING: A DESKSIDE SUPPORT TECHNICIAN L2 AT CASABLANCA, MOROCCO! Excis is a global IT support leader globally, driven by innovation and collaboration. We’re looking for a proactive Deskside Support Technician L2 to manage hardware, software, and IT assets across multiple locations. Join us for a rewarding career in a supportive, family-like environment where you’ll look forward to coming to work every day. · Client in 190+ countries · 6000+ Engineers · 200+ Enterprise Clients We foster an open, friendly, and supportive growth-oriented culture where individual achievements fuel team success. From solving complex IT challenges to celebrating wins together, we put our people first. Start your journey with Excis and grow with us! What You Will Do: Deliver hands-on deskside and remote support by diagnosing and resolving L1/L2 issues across desktops, laptops, and workstations, including OS (Windows) failures, software installations/reinstallations, printer faults (N1/N2), and basic network/VOIP connectivity issues, ensuring all incidents are accurately logged, tracked, and resolved within SLA using ServiceNow. Execute IMAC and lifecycle management activities such as device provisioning, imaging/remastering of PCs according to client standards, hardware replacements, decommissioning, and backup/restore of user data and configurations, ensuring compliance with enterprise policies and minimizing disruption to business operations. Collaborate with cross-functional and offshore teams (N1/N2/N3 across network, security, server, and telecom domains) by escalating complex issues, supporting mobile/MDM (Intune) environments, and providing user guidance/training, while maintaining clear communication in French and English with stakeholders including VIP users. What You Need: Proven 3+ years of deskside/IT support experience with strong exposure to enterprise environments supporting end users, including VIP support scenarios. Advanced hands-on skills in Windows OS troubleshooting, software deployment, hardware diagnostics/repair, and remote support tools (e.g., remote desktop, SCCM exposure is a plus). Practical knowledge of network fundamentals (IP, connectivity troubleshooting), VOIP systems, mobile device support (smartphones), and MDM tools such as Microsoft Intune. Experience working with ITSM/ticketing tools (ServiceNow preferred), with a clear understanding of incident prioritization, SLA management, and ITIL-based processes. Fluency in French and working proficiency in English, along with strong customer service skills, ability to work in shift rotations (3x8), and flexibility for inter-site travel with a valid driving license. Why Join Us? At Excis, your work matters. You’ll be part of a dynamic, hands-on team where your technical expertise directly enhances user satisfaction and operational success. We offer a supportive environment that encourages professional growth, continuous learning, and collaboration across diverse technologies. Enjoy competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence. Ready to make a difference and grow your career? Apply now to join Excis in Morocco and be at the forefront of IT support excellence!

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Responsibilities

Deliver hands-on and remote technical support for hardware, software, and network issues while managing IT assets and incidents. Collaborate with cross-functional teams to execute device provisioning, lifecycle management, and complex issue escalation.