Job Title: Deskside Support Technician (Level II) – Bilingual (FR/ENG)
Location: La Prairie, Quebec CAN, J5R 2E4, Onsite
Contract Type: 6–12 Month Contract
Compensation: $33/hr

QUALIFICATIONS & SKILLS

· Bilingual (French & English) – Required.
· 3–5 years of related IT support experience.
· Strong knowledge of installation and operation of relevant software, hardware, and equipment.
· A+ certification & Microsoft MCP certification – asset.
· Demonstrated ability to work independently while managing competing priorities.
· Strong customer service skills: approachable, empathetic, and solutions-focused.
· Excellent listening, communication, and problem-solving abilities.
· High level of energy, adaptability, and enthusiasm for a changing environment.
· Fast learner with curiosity and a strong drive to expand technical skills.
· Experience with IT projects and implementations – preferred.

QUALIFICATIONS & COMPÉTENCES

• Bilingue (français et anglais) – requis.
• 3 à 5 ans d’expérience pertinente en support informatique.
• Solide connaissance de l’installation et du fonctionnement des logiciels, matériels et équipements pertinents.
• Certification A+ et certification Microsoft MCP – atout.
• Capacité démontrée à travailler de manière autonome tout en gérant des priorités multiples.
• Solides compétences en service client : accessible, empathique et orienté solutions.
• Excellentes aptitudes d’écoute, de communication et de résolution de problèmes.
• Grande énergie, adaptabilité et enthousiasme face à un environnement en constante évolution.
• Apprentissage rapide, curieux et motivé à développer ses compétences techniques.
• Expérience dans les projets et implémentations IT – préférable.

ABOUT THE ROLE

We are seeking a Bilingual Deskside Support Technician (Level II) to join our team on a contract basis. In this role, you will be the frontline representative of CompuCom, providing white-glove IT support to onsite users. You will act as the primary contact for all IT-related inquiries, ensuring exceptional customer service, technical resolution, and end-user training.
This is a highly visible position that requires excellent communication skills in both French and English, strong troubleshooting ability, and the confidence to work independently in a fast-paced, dynamic environment.

KEY RESPONSIBILITIES

· Provide deskside IT support, serving as the first point of contact for onsite customers.
· Deliver white-glove service by ensuring prompt, professional, and effective support for hardware, software, and technology-related issues.
· Detect user needs, troubleshoot technical issues, and resolve them or escalate through proper processes.
· Educate and train users on technology features, standard tool sets, and hardware/software best practices.
· Assist with hardware selection, setup, demos, and training sessions.
· Act as the customer advocate by owning each issue from start to resolution, even when outside your scope.
· Manage multiple tasks and priorities while following established IT processes.
· Contribute to IT projects and implementation activities when required.