Montreal
Role Description: Deskside Support will provide incident and request management support to all end user devices. E.g. Desktop, Laptop, Tablet, Thin-client, Mac, Monitor, Mobile device, VPN, Azure VD, Printers, Scanners, etc. Incident handling: including troubleshooting, break fixing; following incident management process. Service Requests: Installation, Movement, Addition or Change (IMAC) of new or existing end user device hardware/software components. Software application support for applications both commercial off the shelf and customer developed. Queue management for incident resolution and request fulfillment
Competencies: Windows 10
Experience (Years): 2-4
Essential Skills: 1. Strong English & local language (French for Montreal) proficiency and inter personal skills.2. Provide incident and request management support to all end user devices. E.g. Desktop, Laptop, Tablet, Thin-client, Mac, Monitor, Mobile device, VPN Azure VD, Printers, Scanners, etc3. Experience in Windows & non-Windows Operating environmen

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