Deskside Technician – End User Computing at EVERIENCE

Roosendaal, North Brabant, Netherlands -

Full Time

Start Date

Immediate

Expiry Date

02 Aug, 26

Salary

0.0

Posted On

05 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Troubleshooting, End User Computing, Hardware Repair, Windows 7/10 Deployment, Imaging Tools, Data Backup and Recovery, Network Connectivity, Mobile Device Management, VIP Support, SLA Management, TCP/IP, Printer Configuration

Industry

IT Services and IT Consulting

Description

Company Description Everience is an international consulting group delivering AI-augmented digital services and placing people at the heart of the AI revolution. With a presence in Europe, Africa, Asia and America, Everience offers its 4,000-strong workforce the most demanding and stimulating environment in which to transform and develop their skills, learning about new AI-based roles and building their future employability. Through its Symbiotic Academy the group offers a unique hub for training, practical application and exchange where everyone can experiment, learn, and progress in the fields of artificial intelligence and data. In accordance with its core purpose of orchestrating the symbiotic relationship between humans and AI in the workplace, Everience is making the augmented employee the driving force of a “symbiotic age”, where AI enhances talents and opens up new career opportunities. Job Description The position of Deskside Technician – End User Computing performs troubleshooting, repair, and preventative maintenance of end user computing equipment and peripheral equipment at corporate locations. The candidate works on assignments of a diverse scope where analysis of data and hardware requires evaluation of identifiable factors. The candidate exercises judgment with supervision within the generally defined practices and policies in selecting methods and techniques for obtaining solutions and acts as a liaison between customers, departments, and within the organization to lead problem resolution. Essential duties for the position include, but are not limited to the following: Provide onsite support to Authorized Users with operational and technical support and to meet specified SLAs Resolve incidents and problems associated with EUC equipment Perform reactive troubleshooting to effectively identify potential incidents or problems, and attempt to eliminate them to occur in the future Support Authorized Users in connecting or attempting to connect to corporate network and assist in the coordination and completion of accessing LAN, print, and file services; connection to WAN; and accessing appropriate LAN segments Provide repair and maintenance for mobile devices Install, upgrade and repair EUC equipment (desktops, laptops, monitors, and associated peripherals) Provide software break/fix services and replacement of non-warranty assets for end users Provide network printers and scanner network connectivity, including providing network support for device configuration, for IP addressing, and direct TCP/IP output Provide warranty and break/fix support for networked printers and scanners Configure and support end users on mobile computing platforms Provide VIP support for equipment including desktop devices, mobile devices, display screens, video systems, docking stations, communication devices, direct attached printers, local printers, scanners, wireless networking, etc Create, change and remove printer configurations and queues based on requests and in accordance with SLAs Provide on-site hardware support for general troubleshooting and problems for end user computing technologies Provide regular, accurate, and timely feedback regarding customer requirements which shall include supervising assignments and maintaining timely communication with sales, operations, and branch office personnel. Utilize problem management database and systems to track and report on customer calls and requests. Communicate technical information to technical and non-technical team and customers. Deskside support services as required. Qualifications Experience: Requires 3 to 5 years of related work experience Sound knowledge of imaging tools (Ghost, MDT) Sound knowledge of data backup and recovery tools (USMT) Installing, upgrading, and migrating to Windows 7/10 Deploying Windows 7/10 in large enterprises Configuring hardware and applications Configuring network connectivity Configuring access to resources Configuring mobile computing Monitoring and maintaining systems that run Windows 7/10 Configuring backup and recovery options Additional Information Languages: Fluent in Dutch& English All our positions are open to both women and men and are, of course, open to people with disabilities. Level of Experience: 2-5 ans Department: Fonctions support utilisateurs Type de contrat: CDI

Responsibilities

Perform troubleshooting, repair, and preventative maintenance of end-user computing equipment and peripherals at corporate locations. Act as a liaison between customers and departments to resolve technical incidents and ensure SLAs are met.