Deskside Technician – End User Computing at EVERIENCE

Roosendaal, North Brabant, Netherlands -

Full Time

Start Date

Immediate

Expiry Date

06 Aug, 26

Salary

0.0

Posted On

08 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

End User Computing, Hardware Troubleshooting, Windows 7/10 Deployment, Imaging Tools, Data Backup and Recovery, Network Connectivity, Mobile Device Support, Printer Configuration, SLA Management, Ticketing Systems, VIP Support, TCP/IP Setup

Industry

IT Services and IT Consulting

Description

Company Description Everience is an international consulting group delivering AI-augmented digital services and placing people at the heart of the AI revolution. With a presence in Europe, Africa, Asia and America, Everience offers its 4,000-strong workforce the most demanding and stimulating environment in which to transform and develop their skills, learning about new AI-based roles and building their future employability. Through its Symbiotic Academy the group offers a unique hub for training, practical application and exchange where everyone can experiment, learn, and progress in the fields of artificial intelligence and data. In accordance with its core purpose of orchestrating the symbiotic relationship between humans and AI in the workplace, Everience is making the augmented employee the driving force of a “symbiotic age”, where AI enhances talents and opens up new career opportunities. Job Description The Deskside Technician – End User Computing role provides troubleshooting, repair, and preventative maintenance for end-user devices and peripherals at corporate locations. The technician handles a variety of assignments requiring analysis of hardware and data, applying judgment within established practices. They act as a liaison between users, departments, and teams to drive issue resolution. Key responsibilities include: Deliver onsite technical support to users in line with SLAs Troubleshoot and resolve incidents related to end-user computing (EUC) equipment Perform proactive troubleshooting to prevent recurring issues Assist users with network connectivity (LAN/WAN, print, and file access) Install, upgrade, repair, and maintain desktops, laptops, monitors, and peripherals Support mobile devices and mobile computing platforms Provide software break/fix support and replace non-warranty assets Configure and support network printers and scanners, including IP and TCP/IP setup Deliver warranty and break/fix support for printing devices Provide VIP support across a range of devices and technologies Manage printer configurations and queues per requests and SLAs Track incidents and requests using ticketing systems Communicate effectively with technical and non-technical stakeholders Maintain regular updates with internal teams and customers Qualifications Experience: Requires 3 to 5 years of related work experience Sound knowledge of imaging tools (Ghost, MDT) Sound knowledge of data backup and recovery tools (USMT) Installing, upgrading, and migrating to Windows 7/10 Deploying Windows 7/10 in large enterprises Configuring hardware and applications Configuring network connectivity Configuring access to resources Configuring mobile computing Monitoring and maintaining systems that run Windows 7/10 Configuring backup and recovery options Additional Information Languages: Fluent in Dutch & English All our positions are open to both women and men and are, of course, open to people with disabilities. Level of Experience: 2-5 ans Department: Fonctions support utilisateurs Type de contrat: CDI

Responsibilities

Provide onsite troubleshooting, repair, and preventative maintenance for end-user devices and peripherals at corporate locations. Act as a liaison between users and technical teams to resolve incidents and maintain system stability according to SLAs.