Deskside Technician / Field Technician at Arthur Grand Technologies Inc

Rochester, Minnesota, United States -

Full Time

Start Date

Immediate

Expiry Date

07 May, 26

Salary

0.0

Posted On

07 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Deskside Support, Troubleshooting, Incident Management, Hardware Support, Software Support, Asset Management, Data Backup, User Support, Network Connectivity, PC Health Checks, Conference Room Technology, IT Equipment Setup, Documentation, Continuous Improvement, Technical Support, IMACD Operations

Industry

Information Technology & Services

Description

Company Description Arthur Grand Technologies is a leading provider of staffing and technology consulting services. Our company is managed by a team of professionals who have worked for big 5 consulting firms for 20+ years. We are a minority-owned staff augmentation and technology consulting company. At Arthur Grand Technologies, we value our employees & contractors and strive to provide them with challenging, interesting work, market-relevant benefits, and opportunities for professional growth. If you have the necessary qualifications, and are excited to join a dynamic team. Thank you for considering Arthur Grand Technologies. We look forward to hearing from you soon. Job Description Arthur Grand Technologies is currently seeking a highly motivated and skilled Deskside Technician (Onsite Field Support) for one of our clients. Role: Deskside Technician (Onsite Field Support) Location: Winona, MN- / Rochester MN- (Onsite) Job Description: Deliver onsite and remote support for end users, resolving incidents relating to EUC equipment including desktops, laptops, peripherals, and mobile devices. Provide Break/Fix support, troubleshooting, and issue resolution for hardware and software failures. Initiate and manage the creation of tickets for each reported issue, ensuring that all incidents are accurately logged and tracked through resolution. Conduct pre-installation and site surveys in alignment with requirements for network connectivity, power, and coordination with third-party suppliers. Perform IMACD (Install, Move, Add, Change, Dispose) hardware and software operations as per service requests. Carry out asset refresh activities and manage the disposal of hardware in accordance with company policies. Issue loaner devices or software for repairs or in cases of lost/stolen equipment, including data backup and recovery. Coordinate and manage warranty repairs with hardware vendors and facilitate IT equipment returns under asset management guidelines (including legal hold PCs). Assist users by providing support through Smart Hubs installed at designated sites, ensuring seamless access to remote troubleshooting and device assistance. Perform proactive PC health checks using prescribed tools, addressing performance or hardware issues during field visits. Document and update knowledge base & runbooks. Support conference room technology by conducting weekly checks and resolving identified issues proactively. Assist with IT equipment setup, testing, and support during events, ensuring readiness and functionality of all required devices. Manage IT equipment disposals and coordinate with preferred suppliers for proper decommissioning and recycling. Document and maintain accurate records of all activities, site visits, and incident resolutions in the approved ITSM tool. Assist users with activities including but not limited to IT equipment moves, peripheral installation and configuration, onboarding and offboarding requirements Comply with company practices, guidelines, and security requirements at all times, maintaining professionalism onsite. Engage in continuous improvement initiatives to optimize field support delivery and enhance end user satisfaction. Coordinate with specialized IT teams for escalations and advanced technical support Forward unresolved tickets to the relevant specialized teams for escalation when issues cannot be resolved by Deskside support. Thanks Afrin Rihana | Team Lead Arthur Grand Technologies Inc SBA 8(a) Certified Minority Small Business | Certified Minority Business Enterprise by NMSDC Arthur Grand Technologies is an Equal Opportunity Employer (including disability/vets) Additional Information All your information will be kept confidential according to EEO guidelines.

Responsibilities

The Deskside Technician will deliver onsite and remote support for end users, resolving incidents related to EUC equipment. Responsibilities include troubleshooting hardware and software failures, managing ticket creation, and conducting pre-installation surveys.