WHY ABCA?

Here at ABCA Systems Ltd, we strive to be the very best at what we do, both in the eyes of our customers and our colleagues. We believe close working relationships are the key to success and satisfaction. We are a team, we believe in one another and support one another as we work together towards a common goal. We believe investing in our employees is fundamental to success and growth. You will discover new opportunities, take ownership of important initiatives, learn at a fast pace and become part of the ABCA family.
If ABCA sounds like the right place for you, we would love you to join our team within the Service Department, managing the administration of allocated client accounts. To be the clients point of contact to maintain expectations.

• Maintain excellent working relationships with clients to ensure their needs are met, responding to issues and resolving queries in a timely manner.
• React to emergency works and ensure these are responded to swiftly, ensuring the client is kept up to date
• and provided with detailed updates for the resolution or further actions required.
• Ensure contractual commitments are met in accordance with contract SLA’s and other requirements detailed within the contract documentation.
• Manage client expectations regarding any delays with parts and job completion where necessary.
• Updating and maintaining customer portals.
• Assist office controllers with mailbox support & admin.
• Assist sales staff with quote requirements and meeting the client spec.
• Contract administration and reporting.
• Occasional attendance at client meetings. Problem solving current or foreseen issues and delivering creative solutions.
• Support the Service department with any ad hoc tasks, especially relating to customer contracts.