Y-Axis Jobs Logo
Send us feedback
telephone  +91 7670 800 001
Log in Sign up Try Premium
Desktop Administration-WOS at NTT DATA
New York, New York, United States -
Full Time

Start Date

Immediate

Expiry Date

05 Feb, 26

Salary

0.0

Posted On

07 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Desktop Support, Troubleshooting, Preventative Maintenance, Software Diagnosis, Operating System Issues, Network Issues, Client Service Skills, Windows Operating System, A+ Certification, Hardware Support, Mobile Devices, Printers, Scanners, ITSM Tools, Incident Management, Customer Satisfaction

Industry

IT Services and IT Consulting

Description
Install, upgrade, support, and troubleshoot for computer (desktops & laptops) hardware, mobile devices (tablets), printers, scanners, and any other supported devices Perform general preventative maintenance tasks on computer (desktops & laptops) hardware, mobile devices (tablets), printers, scanners, and any other supported devices Diagnose and resolve software issues, operating system issues, and network issues Interact with End Users to identify IT issues, provide easy to understand explanation of the resolution, and to provide timely updates on progress of their IT issues Respond in a timely manner to end user inquiries and requests, ensuring to maintain customer satisfaction and adherence to Service Level Agreements (SLAs) Manage daily Incident and/or Requests queue from an ITSM tool by accurately documenting work notes and resolution notes High School Diploma or equivalent Ability to physically perform general office requirements (ability to lift 50lbs) Strong knowledge of Windows operating system environment* Solid client service skills A+ desktop or equivalent skill set is highly preferred; additional certifications for various hardware platforms may be required Must be able to perform essential responsibilities with or without reasonable accommodations Significant travel including overnight domestic or international trips may be required ---|---
Responsibilities
The role involves installing, upgrading, supporting, and troubleshooting computer hardware and mobile devices. Additionally, it requires managing daily incident and request queues while ensuring customer satisfaction.