Desktop Administrator at Leapfrog Services, Inc.

Brookhaven, Georgia, United States -

Full Time

Start Date

Immediate

Expiry Date

17 Dec, 25

Salary

80000.0

Posted On

18 Sep, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Endpoint Administration, Desktop Management, IT Support, Microsoft Intune, Autopilot, MDM, Active Directory, Entra ID, Group Policy, Patching, Updates, Software Deployments, Troubleshooting, Documentation, Communication, Continuous Improvement

Industry

IT Services and IT Consulting

Description

Description Atlanta, GA | Full-Time | Hybrid (3 days in-office) Leapfrog Services is seeking a Desktop Administrator to help manage and support client endpoints across Windows and Mac environments. This is a newly created role, designed to strengthen and modernize how we manage client endpoints. We’re looking for someone who brings both technical expertise and initiative — a professional who is eager to take ownership, improve processes, and shape this position as it grows. This role partners with build room staff on device provisioning, with service desk analysts on day-to-day support, and with M365 administrators on identity and cloud integration. If you enjoy troubleshooting, learning new tools, and growing your skills in endpoint management, this could be your next leap forward! What You’ll Do Manage the full lifecycle of client endpoints: provisioning, onboarding, administration, restocking, and retirement. Configure and support devices using Microsoft Intune, Autopilot, MDM, RMM, and M365 tools. Administer Active Directory and Entra ID hybrid environments (Group Policy, conditional access). Assist with patching, updates, and software deployments to ensure compliance. Act as an escalation point for endpoint issues. Identify opportunities to improve efficiency and help define best practices for desktop administration at Leapfrog. Requirements What You’ll Bring 3+ years of experience in endpoint administration, desktop management, or IT support. Hands-on knowledge of Intune, Autopilot, and MDM. Familiarity with Active Directory/Entra ID and Group Policy. Experience with patching, updates, and enterprise app deployments. Familiarity with RMM tools and IT asset inventory systems. Strong troubleshooting, documentation, and communication skills. A proactive mindset with the ability to go beyond “business as usual” — taking initiative, seeking better solutions, and contributing to continuous improvement. Bonus Points Microsoft Certified: Modern Desktop Administrator Associate Microsoft Certified: Intune Administrator Associate (preferred) Microsoft, ITIL, or automation-related certifications Prior experience at a multi-tenant Managed Service Provider (MSP) Why Leapfrog? Competitive salary ($60,000–$80,000, based on experience) Comprehensive benefits: medical, dental, vision, life, and disability Telemedicine and wellness programs 401(k) with match Education/certification reimbursement Mileage and expense reimbursement (as applicable) About Leapfrog Services Leapfrog Services provides managed IT services + cybersecurity for businesses and nonprofits worldwide. Since 1998, we’ve believed IT should enhance business, not get in the way. We deliver technical expertise with a service-first approach — high touch, not high stress. If you love working with leading-edge technology, want to be part of a fun, service-based culture, and value the stability of an established company with growth opportunities and excellent benefits, Leapfrog is just the pond you’re looking for!

Responsibilities

Manage the full lifecycle of client endpoints including provisioning, onboarding, and retirement. Act as an escalation point for endpoint issues and identify opportunities for process improvement.