Desktop Analyst 2 - Orlando, FL at Capgemini Portugal

Orlando, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

29 Dec, 25

Salary

0.0

Posted On

30 Sep, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

IMAC Activities, Infrastructure Management, ServiceNow, CMDB, DCIM Systems, Fiber Optic Splicing, Cabling, Inventory Management, Troubleshooting, Documentation Management, Low-Voltage Electrical Work, Organizational Skills, Communication Skills, Teamwork, Data Center Operations, E-Waste Management

Industry

IT Services and IT Consulting

Description

Job Title: Desktop Analyst 2 Location: Winter Garden, FL Job description: IMAC Technician – Data Center Operations Employment Type: The IMAC Junior Technician will be responsible for executing Infrastructure-Moves, Adds, and Changes (IMAC) activities across designated data center facilities. This includes installation, relocation, decommissioning, remote hands support, and structured cabling tasks. The technician will also manage inventory, update systems, and ensure compliance with operational standards. Key Responsibilities: Installation & Addition • Receive, inventory, and tag incoming hardware. • Transport and install equipment per rack and power assignments. • Install copper and fiber jumpers and route cables to minimize airflow interference. • Update ServiceNow CMDB and DCIM systems. • Perform fiber optic splicing and install rack blanking panels. Move & Relocate • De-install and re-install equipment and cabling. • Pack and transport equipment locally or cross-country. • Update inventory systems and notify remote teams with tracking info. Decommissioning • Safely remove and pack equipment. • Complete administrative updates in CMDB and DCIM systems. E-Waste Management • Prepare decommissioned equipment for disposal. • Secure and document HDDs for shredding. • Submit and manage e-waste requests and vendor coordination. Remote Hands Support • Perform Level 1 tasks such as power cycling, component swaps, cable tracing, and basic troubleshooting. • Assist with visual verification, labeling, and inventorying. • Support tape management and Telco circuit testing. Coordination & Process Management • Coordinate staffing and workflow across sites. • Maintain inventory of consumables and tools. • Provide monthly inventory reports and improvement recommendations. Structured Cabling Maintenance • Install, maintain, and de-install copper and fiber infrastructure. • Update documentation and panel schedules. • Support shipping and receiving logistics. Site-Specific Support • Participate in on-call rotations and after-hours maintenance. • Coordinate with colocation providers where applicable. Required Skills: • A minimum of 1–5 years of relevant industry experience is required • Certifications in Any of the two- Corning Fiber Installation (CFI), Panduit, CommScope SYSTIMAX, CompTIA A+, and TIA-942. • Experience with ServiceNow, CMDB, and DCIM systems. • Familiarity with low-voltage electrical work and applicable licensing. • Strong organizational, writing and communication skills. • Ability to work independently and in a team across multiple locations. Additional Requirements: • Participation in internal training programs covering security, safety, and reporting procedures. • Documentation Management • Data Center/Site Audit experience, if any. Life at Capgemini Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer: Flexible work Healthcare including dental, vision, mental health, and well-being programs Financial well-being programs such as 401(k) and Employee Share Ownership Plan Paid time off and paid holidays Paid parental leave Family building benefits like adoption assistance, surrogacy, and cryopreservation Social well-being benefits like subsidized back-up child/elder care and tutoring Mentoring, coaching and learning programs Employee Resource Groups Disaster Relief About Capgemini Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion. Get the future you want | www.capgemini.com Disclaimer Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law. This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship. Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact. Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process. Click the following link for more information on your rights as an Applicant http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.

Responsibilities

The IMAC Junior Technician will execute Infrastructure-Moves, Adds, and Changes (IMAC) activities across designated data center facilities, including installation, relocation, and decommissioning of equipment. They will also manage inventory, update systems, and ensure compliance with operational standards.