A NEW TRANSFORMATIONAL ADVENTURE AWAITS YOU…

Zurich’s ANZ business has three core segments Retail, Group Insurance and General Insurance who have end-to end accountabilities to better serve their customers. They are enabled by Shared Services teams that have a large portfolio of responsibilities. Technology (IT), Sustainability, Agile & Continuous Improvement and Strategy & Strategic Execution form a portfolio.
Our Technology team is critical to progressing Zurich towards being Australia’s leading Digital Insurer. The Technology strategy focuses on Strengthening Foundations through security, stability and scalability, Builds for the Future through enabling agility, simplicity, efficiency and Enables the art of the possible through modernising our technology architecture, innovation and enabling digitalization of experiences.
Our technology is and will continue to undergo a significant transformation and we are looking for energised, strategic leaders with deep technical expertise to help us navigate this exciting journey.

TECHNICAL SKILLS

• Windows 10/11/Mac Operating System – Proficiency Level 2
• Mobile Operating System (Android/iOS) – Proficiency Level 1
• Device Management (Intune/Endpoint Manager) – Proficiency Level 1
• Office 365 Suite – Proficiency Level 2
• M365 Technologies – Proficiency Level 2
• MS Intune – Proficiency Level 1
• Microsoft Teams/Teams Room – Proficiency Level 2
• Active Directory/Azure Active Directory – Proficiency Level 2
• Basic understanding of AV technologies – Proficiency Level 1
• ServiceNow - – Proficiency Level 1
• Basic understanding of ITIL Methodologies – Proficiency Level 1
• Citrix VDI - Proficiency Level 1

In order to be successful in the role, you will require most of the following:

• A bachelor’s degree in information systems or related discipline (Preferable)
• Must have strong AV Technical Support (Audio Visual) skills, with experience of managing AV faults and supporting AV services, calls, service requests and planned changes.
• Thorough understanding of various conferencing services including Microsoft Teams, Zoom, etc.
• Proven examples of adapting to varying situations and remain focused, friendly, and calm when dealing with the customer.
• Superior Customer Service skills to work effectively and efficiently with both internal / external stakeholders.
• Willingness to work flexible hours as required for afterhours support, changes and communication with international vendors.
• Troubleshoot meeting room faults using MS Admin portal, Lenovo Cloud support portal, Crestron Remote Client and in room diagnostics.
• Knowledge of AV room control systems and protocols including, Crestron, QSC, Shure and Dante.
• Thorough understanding of AV related technologies and solutions including peripherals.
• Certification in MCP, MSCE, Citrix is highly desirable