Desktop and Network Support Analyst at Rogers Foods Ltd

Alberta, Alberta, Canada -

Full Time

Start Date

Immediate

Expiry Date

29 Jan, 27

Salary

95000.0

Posted On

31 Oct, 26

Experience

3 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Yes

Skills

Industry

Information Technology & Services

Description

You will contribute to the team by performing the following:Provide first- and second-level technical support to users via phone, email, and in person
Diagnose and resolve hardware, software, network, and system issues
Install, configure, and maintain desktops, laptops, mobile devices, printers, and peripherals
Set up and manage user accounts, permissions, and access in accordance with IT policies
Document incidents, solutions, and procedures in the ticketing system
Escalate complex issues to senior IT staff or external vendors as required
Perform routine system maintenance, updates, and patches
Support onboarding and offboarding of employees, including equipment setup and access provisioning
Ensure compliance with security policies, data protection, and best practices
Provide user training and guidance on IT systems and tools
Identify trends in reported issues and recommend solutions to reduce recurring problems.
Contribute to the development and implementation of IT policies and procedures.
Participate in the planning and deployment of IT projects as needed.

What you bring to the team:Diploma or degree in Information Technology, Computer Science, or a related field (or equivalent experience)
1–3 years of experience in an IT support or help desk role
Strong knowledge of Windows operating systems
Familiarity with Microsoft 365, Active Directory, and basic networking concepts
Experience with ticketing systems and remote support tools
Excellent problem-solving and communication skills

Responsibilities

You will contribute to the team by performing the following:Provide first- and second-level technical support to users via phone, email, and in person
Diagnose and resolve hardware, software, network, and system issues
Install, configure, and maintain desktops, laptops, mobile devices, printers, and peripherals
Set up and manage user accounts, permissions, and access in accordance with IT policies
Document incidents, solutions, and procedures in the ticketing system
Escalate complex issues to senior IT staff or external vendors as required
Perform routine system maintenance, updates, and patches
Support onboarding and offboarding of employees, including equipment setup and access provisioning
Ensure compliance with security policies, data protection, and best practices
Provide user training and guidance on IT systems and tools
Identify trends in reported issues and recommend solutions to reduce recurring problems.
Contribute to the development and implementation of IT policies and procedures.
Participate in the planning and deployment of IT projects as needed.

What you bring to the team:Diploma or degree in Information Technology, Computer Science, or a related field (or equivalent experience)
1–3 years of experience in an IT support or help desk role
Strong knowledge of Windows operating systems
Familiarity with Microsoft 365, Active Directory, and basic networking concepts
Experience with ticketing systems and remote support tools
Excellent problem-solving and communication skills