Desktop/AV Support at Teksystems Global Services LLC

Norwood, Massachusetts, United States -

Full Time

Start Date

Immediate

Expiry Date

26 Jun, 26

Salary

28.0

Posted On

28 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Desktop Support, Audio Visual Support, Troubleshooting, Hardware Repair, Software Issues, Windows 10/11, MacOS, Active Directory, Azure AD, Ticketing Systems, Customer Service, Microsoft 365, Networking, Mechanical Aptitude, Interpersonal Communication, Live Meeting Support

Industry

IT Services and IT Consulting

Description

Description The Desktop Break/Fix & Audio Visual Support Technician is responsible for providing hands-on technical support for end-user computing devices and audiovisual systems. This role focuses on diagnosing, repairing, and resolving desktop, laptop, peripheral, and AV-related issues while delivering high-quality customer service in a fast-paced environment. Key Responsibilities Desktop & End-User Support • Provide on-site and remote break/fix support for desktops, laptops, printers, mobile devices, and peripherals • Diagnose, troubleshoot, and resolve hardware and software issues related to Windows and/or macOS environments • Install, configure, and upgrade operating systems, applications, and hardware components • Image, deploy, and decommission end-user devices following company standards • Support user accounts, passwords, and access via Active Directory, Azure AD, or similar systems • Document incidents, resolutions, and asset updates in the IT ticketing system • Escalate complex issues to appropriate Tier 2/3 teams as required Audio Visual (AV) Support • Set up, test, and support conference room and classroom AV equipment (projectors, displays, microphones, speakers, cameras) • Provide live meeting support for in-room and hybrid meetings (Teams, Zoom, Webex, etc.) • Troubleshoot AV connectivity issues, including HDMI, USB, wireless display, and conferencing systems • Perform routine maintenance and equipment checks on AV systems • Coordinate with vendors for AV repairs, upgrades, and installations Customer Service & Operations • Deliver professional, courteous, and timely support to end users and executives • Follow IT service management (ITSM) processes and SLAs • Maintain accurate asset inventory and technical documentation • Participate in on-call rotation or after-hours support as needed Required Qualifications • 2+ years of experience in desktop support, help desk, or IT support roles • Strong knowledge of Windows 10/11 and/or macOS troubleshooting • Hands-on experience with desktop/laptop hardware repair and peripheral support • Working knowledge of AV equipment and conferencing technologies • Familiarity with ticketing systems (Ivanti, ServiceNow, Jira, etc.) • Strong communication and customer service skills • Ability to lift and move AV or IT equipment (up to standard workplace limits) Preferred Qualifications • Experience supporting Microsoft 365 and collaboration tools (Teams, Outlook, OneDrive) • Basic networking knowledge (TCP/IP, Wi-Fi, VPN) • Experience supporting executive or VIP users Work Environment • On-site support required with occasional remote troubleshooting • May include conference rooms, offices, and data/IT closets • Some after-hours or event-based support may be required Additional Skills & Qualifications Skills: Strong interpersonal and verbal communication skills, good written communication skills, mechanical aptitude, and the ability to disassemble and reassemble small precision instruments. Independence: Ability to work independently with minimal supervision. Education: Typically requires a high school diploma, associate degree, or bachelor's degree. Experience Level Intermediate Level Job Type & Location This is a Contract position based out of Norwood, MA. Pay and Benefits The pay range for this position is $25.00 - $28.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Norwood,MA. Application Deadline This position is anticipated to close on Apr 4, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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Responsibilities

The technician will provide hands-on technical support for end-user computing devices and audiovisual systems, focusing on diagnosing, repairing, and resolving desktop, laptop, peripheral, and AV-related issues. Key duties include setting up and supporting conference room AV equipment and providing live meeting support for platforms like Teams, Zoom, and Webex.