YOUR SKILLS AND EXPERIENCE

• Working knowledge of Microsoft Intune and Windows 10/11
• Familiarity with desktop and laptop hardware architecture
• Basic administration experience with SCCM (MECM) and Active Directory
• Understanding of network technologies including LAN, WAN, VLAN, and Wi-Fi
• Awareness of security practices, including disk encryption (e.g., BitLocker)
• A collaborative mindset and a passion for helping others solve problems

CAPGEMINI IS A GLOBAL BUSINESS AND TECHNOLOGY TRANSFORMATION PARTNER, HELPING ORGANISATIONS TO ACCELERATE THEIR DUAL TRANSITION TO A DIGITAL AND SUSTAINABLE WORLD, WHILE CREATING TANGIBLE IMPACT FOR ENTERPRISES AND SOCIETY. IT IS A RESPONSIBLE AND DIVERSE GROUP OF 340,000 TEAM MEMBERS IN MORE THAN 50 COUNTRIES. WITH ITS STRONG OVER 55-YEAR HERITAGE, CAPGEMINI IS TRUSTED BY ITS CLIENTS TO UNLOCK THE VALUE OF TECHNOLOGY TO ADDRESS THE ENTIRE BREADTH OF THEIR BUSINESS NEEDS. IT DELIVERS END-TO-END SERVICES AND SOLUTIONS LEVERAGING STRENGTHS FROM STRATEGY AND DESIGN TO ENGINEERING, ALL FUELLED BY ITS MARKET LEADING CAPABILITIES IN AI, GENERATIVE AI, CLOUD AND DATA, COMBINED WITH ITS DEEP INDUSTRY EXPERTISE AND PARTNER ECOSYSTEM. THE GROUP REPORTED 2024 GLOBAL REVENUES OF €22.1 BILLION.

Get The Future You Want | www.capgemini.co

YOUR ROLE

• Take ownership of second-line incident resolution, meeting agreed SLAs
• Complete IMACs (Install, Move, Add, Change) and service requests efficiently
• Collaborate with other teams to ensure smooth escalations and knowledge sharing
• Contribute to project work and non-standard requests (NSRs) as assigned
• Maintain high customer satisfaction (CSAT) scores—targeting 4.5+ out of 5
• Help identify opportunities for automation and service improvement