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Desktop Engineer at Capgemini
Bristol, England, United Kingdom -
Full Time

Start Date

Immediate

Expiry Date

23 Aug, 25

Salary

0.0

Posted On

23 May, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Laptops, Hardware Architecture, Technology, Strategy, Sc Clearance, Design, It, Aws, Microsoft, Intune

Industry

Information Technology/IT

Description

YOUR SKILLS AND EXPERIENCE

  • Working knowledge of Intune and Microsoft Windows 10/11 O/S
  • Desktop hardware architecture – predominately desktop and laptops
  • Knowledge of SCCM (MECM) and Active Directory - basic administration
  • Networks experience to include an understanding of LAN/WAN/vLAN and Wi-Fi technologies
Responsibilities

YOUR ROLE

  • Second Line responsibility for resolving Incidents to SLA
  • Requests/IMACs completion to SLA
  • Escalations - responsibility to be below 2%, per Incident per month
  • CSATs for Incidents handled to over 4.5 out of 5 per month
  • Pro-active communication with the Service Desk and Level3 Teams
  • Undertaking NSR Tasks to agreed timescales