Key Responsibilities

• Provide first- and second-level technical support to employees for desktop, laptop, printer, network, and software-related issues.
• Install, configure, maintain, and troubleshoot desktops, laptops, monitors, printers, scanners, and other IT peripherals.
• Install and configure Windows operating systems, drivers, applications, and required software.
• Troubleshoot hardware failures, operating system errors, application issues, and connectivity problems.
• Configure and troubleshoot LAN, Wi-Fi, VPN, printers, and basic network connectivity.
• Set up new employee workstations, email accounts, software, and IT equipment.
• Manage user accounts, passwords, access permissions, and basic Microsoft 365 / Google Workspace administration.
• Maintain an accurate inventory of IT hardware, software, accessories, and assigned equipment.
• Perform regular system updates, security patches, antivirus checks, and preventive maintenance.
• Diagnose and resolve issues related to Microsoft Office, browsers, Teams, Outlook, and other business applications.
• Provide technical support during meetings, presentations, events, and project installations when required.
• Support IT equipment deployed at project and client sites.
• Coordinate with vendors and service providers for hardware repairs, software issues, warranties, and replacements.
• Maintain proper documentation of IT assets, service requests, repairs, and troubleshooting activities.
• Ensure company IT policies and security procedures are followed.
• Assist with data backup, recovery, and system migration activities.
• Provide user guidance and basic IT training when required.
• Escalate complex technical issues to the appropriate IT or management team.
• Perform any other IT-related duties assigned by management.

Required Skills & Qualifications

• Diploma or Bachelor’s degree in Information Technology, Computer Science, or a related field.
• 2–4 years of experience in desktop support, IT support, or a similar technical role.
• Strong knowledge of Windows operating systems and desktop hardware.
• Good understanding of networking fundamentals
• Experience with Microsoft 365, Outlook, Teams, Microsoft Office, and user account management.
• Basic knowledge of Active Directory and Microsoft Entra ID is preferred.
• Good hardware troubleshooting and diagnostic skills.
• Ability to install, configure, and troubleshoot computers and peripherals.
• Strong problem-solving and communication skills.
• Good documentation and organizational skills.
• Ability to work independently as well as with a team.
• Willingness to travel to project/client sites when required
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