Desktop Engineer at FUJIFILM Business Innovation Singapore

Singapore, , Singapore -

Full Time

Start Date

Immediate

Expiry Date

10 Jun, 26

Salary

0.0

Posted On

12 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Hardware Troubleshooting, Software Installation, Operating Systems, Network Concepts, Problem-Solving, System Maintenance, User Account Management, Technical Documentation, End-User Support, System Performance Monitoring, Windows, MacOS, Microsoft Office Suite, TCP/IP, DNS, DHCP

Industry

IT Services and IT Consulting

Description

What does the role look like? * Respond to and resolve help desk requests from end-users regarding hardware, software, and network issues. * Troubleshoot and diagnose desktop, laptop, printer, and peripheral device problems. * Provide technical assistance for operating systems, applications, and other software tools. Hardware and Software Installation: * Install, configure, and upgrade desktop hardware components such as hard drives, memory, and graphics cards. * Install and configure operating systems, software applications, and updates. * Set up and configure network printers and other peripherals. System Maintenance and Monitoring: Perform routine maintenance tasks such as system updates, patches, and antivirus scans. * Monitor system performance, identify issues, and implement solutions to ensure optimal performance and security. * Manage user accounts, permissions, and access levels as per company policies. Documentation and Reporting: * Maintain accurate records of hardware inventory, software licenses, and configurations. * Document technical procedures, troubleshooting steps, and solutions for knowledge sharing. * Generate reports on system performance, incidents, and resolutions for management review. Collaboration and Training: * Collaborate with senior engineers and IT teams on projects and initiatives to improve IT infrastructure and services. * Provide training and guidance to end-users on basic IT operations, software usage, and best practices. * Stay updated with emerging technologies and industry trends to contribute to continuous improvement efforts. What are we looking for? * Minimum 1 to 2 years of relevant working experience. * Good Knowledge of desktop operating systems (Windows, macOS) and productivity software (Microsoft Office suite, etc.).Good Knowledge of hardware components (desktops, laptops, printers, peripherals) and troubleshooting techniques. * Good understanding of networking concepts (TCP/IP, DNS, DHCP) and protocols * Strong problem-solving skills and ability to work independently or in a team environment. * Excellent communication and interpersonal skills for interacting with end-users and team members. * Nitec / Diploma Information Technology, or related field (or equivalent work experience) * Relevant certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or similar are a plus.

Responsibilities

The Desktop Engineer will respond to and resolve end-user help desk requests concerning hardware, software, and network issues, while also troubleshooting and diagnosing problems with desktops, laptops, printers, and peripherals. Responsibilities also include installing, configuring, and upgrading hardware and software, performing routine system maintenance, and managing user accounts and permissions.