POSITION SUMMARY:

The IT Desktop Engineer is a key contributor responsible for managing end-user devices, developing and testing software deployment processes, and supporting virtual desktop/streaming application environments. This role also is directly responsible for software license management and compliance, domain registration, and ensures appropriate software store reporting is provided to the VUIT Business Operations team to facilitate customer billing. The IT Desktop Engineer also provides tier 3 support for the service desk teams.

EDUCATION AND CERTIFICATIONS:

• Bachelor’s degree is necessary
• Linux+ certification is preferred
• AWS Cloud Practitioner certification is preferred
• Azure Fundamentals certification is preferred

Experience and Skills :

• 3 + years of related experience is necessary
• Working knowledge of MECM, GPO, JAMF, AWX, and Intune is necessary
• Proficiency in Microsoft, Apple, and Linux operating systems is necessary
• Excellent written and verbal communication skills are necessary
• Demonstrated commitment to VUIT’s Guiding Principles is necessary

The position includes rotating on-call duties for after-hours incident response and requests.