INTRODUCTION

At Slipstream IT we work to streamline IT Support and provide managed solutions with a strategic consulting and global leadership management approach. Our solutions are designed exclusively for emerging pharma and biotech organizations.
Slipstream’s industry-leading solutions free clients from the demands of internal IT and allow them to rapidly advance their mission. Led by a leadership team that has been together for over 10 years, you will join a proven team, culture, and strategy to drive innovation within the IT outsourcing industry while developing your skillset with the opportunities for internal growth.

SKILLS, EDUCATION, AND EXPERIENCE

• 5+ years of experience as an IT Support Technician in a Hardware Depot, Onsite Support, or general IT support environment.
• 5+ years of experience in endpoint configuration toolkits: primarily Intune/Autopilot.
• Experience in other toolkits is a plus (MDT, AirWatch/Workspace One, & ManageEngine).
• Familiarity with Apple configuration toolkits (ABM, Apple Configurator, & JAMF).
• Familiarity with endpoint patching toolkits (ConnectWise RMM, & Ninja RMM).
• Familiarity with vulnerability remediation toolkits (SyxSense & Absolute).
• Familiarity with enterprise backup toolkits (Acronis).
• Strong verbal and written communication skills.
• Technical proficiency with common hardware, software, and technologies: Windows, Office, iOS, laptops, tablets, Mobile Device Management (MDM), VPN, & Wi-Fi.
• Familiarity with Best Documentation Practices.
• Familiarity with ServiceNow a plus.
• College or technology school degree.

KEY QUALIFICATIONS

• Works well in collaborative issue-solving scenarios and enjoys assisting others.
• Strong attention to detail and process uniformity.
• Proactive initiative.
• Solution-driven.

BENEFITS

• 401k match
• Comprehensive group health, dental, vision benefits
• Life insurance/LTD
• Discretionary PTO
• Salary: $70,000-$80,000
  Slipstream IT is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation or identity, national origin, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. Slipstream IT makes hiring decisions based solely on qualifications, merit, and business needs at the time.
  This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of the Employer

• Communicating and collaborating with client decision makers for on-boardings, projects, and change requests.
• Monitoring ticket queue for emerging incidents that require T2-T3 support for resolution.
• Update tickets within ServiceNow with detailed documentation of the resolution, as well as researching/creating/updating Knowledge Base documentation (also within ServiceNow) for future reference.
• Create, manage, maintain patching schedules per client-specific rules via RMM toolkit (primarily ConnectWise).
• Familiarity with other RMM tools clients manage themselves internally, such as Ninja RMM.
• Perform troubleshooting on endpoint image/environmental issues that require scripting/policy adjustment within the endpoint management tool, such as Intune & JAMF.
• Identify gaps or inefficiencies in build processes and make recommendations on configuration enhancements to encourage a simple, repeatable, quality-controlled build process across PC, Mac, and mobile device configurations.