Responsibilities:

Design, develop, maintain, and support Standard Operating Environments (SOE).

• Build and maintain Windows desktop configurations and deployment images.
• Manage operating system upgrades, patching, and lifecycle activities.
• Administer and support Microsoft Intune environments.
• Configure device enrolment, compliance policies, configuration profiles, and security controls.
• Implement application deployment and software packaging solutions.
• Support Mobile Device Management (MDM) and Mobile Application Management (MAM) capabilities.
• Monitor endpoint compliance and remediate issues across managed environments.
• Implement endpoint security controls, hardening standards, and security best practices.
• Configure and support Microsoft Defender and endpoint protection technologies.
• Support vulnerability remediation and security patch management activities.
• Troubleshoot complex desktop, device, application, and operating system issues.
• Support Microsoft 365 workplace technologies and collaboration platforms.
• Participate in desktop deployment, migration, and workplace modernisation initiatives.
• Undertake testing, validation, quality assurance, and service transition activities.
• Develop technical documentation, standards, knowledge articles, and support procedures.
• Monitor platform health, performance, and compliance metrics.
• Identify opportunities for automation, optimisation, and continuous service improvement.
• Collaborate with infrastructure, cloud, cyber security, and service delivery teams.

Key Requirements:

Extensive experience supporting enterprise desktop environments.

• Strong experience designing, managing, and supporting Windows SOE environments.
• Demonstrated expertise administering Microsoft Intune in enterprise environments.
• Experience with endpoint management, device compliance, and application deployment.
• Strong understanding of Windows operating systems and enterprise desktop technologies.
• Experience implementing endpoint security and device hardening controls.
• Experience supporting Microsoft 365 workplace technologies.
• Strong troubleshooting, diagnostic, and problem-solving skills.
• Experience supporting large-scale desktop deployment, migration, and refresh activities.
• Ability to create high-quality technical documentation and engineering standards.
• Strong communication and stakeholder engagement skills.
• Ability to work independently and manage competing priorities within complex ICT environments.
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