Full job description

Desktop Support Engineer – (Mac Focused)

Location: London – 5 days onsite

Contract: 3 months

IR35: Inside IR35

Start: ASAP

We are currently looking for a Desktop Support Engineer with a strong Mac focus to join our customer's IT team in London on an initial 3-month contract.

This is a great opportunity for a technically capable Desktop Support Engineer who has a good foundation in IT support, strong Mac experience and, importantly, excellent people skills.

The Role

You will provide day-to-day desktop support to approximately 150 users, acting as a key point of contact for IT support within the London office.

Technical Environment

The customer operates a predominantly Apple environment:

• 90% Mac / 10% Windows
• macOS and Apple hardware
• Microsoft Entra ID – desirable
• Cisco – desirable
• IT ticketing/service management systems
• User access management
• Hardware provisioning and support

The role will include:

• Providing day-to-day desktop support, with a strong focus on Mac/macOS
• Managing and resolving tickets through the IT ticketing system
• Providing face-to-face and walk-up support
• Managing user access and permissions
• Setting up new users and equipment
• Supporting onboarding and offboarding
• Preparing, configuring and troubleshooting laptops and other hardware
• Dealing with general IT requests and user issues
• Troubleshooting Mac and Windows devices
• Maintaining accurate ticket updates and documentation
• Providing a friendly, professional and responsive service to users
• Supporting senior stakeholders and VIP users when required
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