Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.
We acknowledge the Traditional Custodians of the land in Australia and the Tangata Whenua of Aotearoa in New Zealand. We are committed to valuing and supporting Aboriginal, Torres Strait Islander, and Māori peoples, cultures, and careers.

SKILLS AND EXPERIENCE

• Minimum of 4 years experience in IT support as a service desk engineer or desktop engineer of which at least 1 year at a senior level involving VIP and senior management support.
• Excellent communication skills both verbal & written.
• ITIL Foundation certified
• Knowledge of IOS (iPhone and iPad) is a bonus.

• Respond to cases logged by Customer, Operations and Automated Ticketing.
• Adhere to Service Level Agreement response and resolution time requirements.
• Ensure cases are updated daily, or as per customer Service Level Agreement.
• Ensure all unresolved issues are escalated via the appropriate escalations path in a timely manner.
• Comply with Customer and Capgemini change management policy and processes.
• Follow all documented procedures for resolution and escalation of incidents.
• Create and maintain all Operational documents for your assigned client.