ABOUT US:

Reis Informatica is an experienced Managed Service Provider (MSP) dedicated to delivering exceptional IT and Cybersecurity solutions for Canadian businesses. Our cross-functional teams tackle complex technology challenges with a client-first approach, ensuring our partners can operate securely and efficiently.

POSITION OVERVIEW:

We’re looking for a technically strong IT Support Technician who is passionate about delivering excellent customer service and eager to grow their technical skills. In this role, you’ll support client issues, handling both onsite and remote requests. You’ll work closely with our Level 2 and Level 3 technicians, gaining exposure to a wide range of technologies in a collaborative, learning-focused environment.
This isn’t a “reset passwords all day” kind of job. This is an ideal position for somebody already comfortable in complex support situations but wants to continue building towards a full L2 role.

BONUS SKILLS:

• Experience with Apple and/or Linux operating systems
• Previous MSP or helpdesk experience
• Familiarity with server administration

Required Skills & Experience:

• 2 years of IT Support experience
• Experience with Microsoft Windows environments and Microsoft 365 administration
• Strong problem-solving skills with the ability to adapt to new technologies quickly
• Basic understanding of networking fundamentals (switches, routers, Wi-Fi, TCP/
• Excellent communication skills, both written and verbal
• Ability to work independently and manage time effectively
• A valid Ontario driver’s licens

• Provide technical support for client hardware, software, and networks both remotely and onsite.
• Create, manage, and resolve helpdesk tickets promptly, ensuring clear communication with clients.
• Set up, configure, and maintain IT assets (desktops, laptops, tablets, smartphones, printers, copiers, and networking hardware)
• Own and improve our bench work processes
• Assist with user and account management (Active Directory, Azure AD, Microsoft 365, Intune, etc.)
• Supporting networking configurations and troubleshooting beyond basic connectivity
• Perform basic to intermediate tasks on Servers
• Escalate complex issues to senior technicians as required
• Deliver professional, friendly, and solution-oriented customer service

Required Skills & Experience:

• 2 years of IT Support experience
• Experience with Microsoft Windows environments and Microsoft 365 administration
• Strong problem-solving skills with the ability to adapt to new technologies quickly
• Basic understanding of networking fundamentals (switches, routers, Wi-Fi, TCP/
• Excellent communication skills, both written and verbal
• Ability to work independently and manage time effectively
• A valid Ontario driver’s license