JOB SUMMARY:

Ensure continuity of computer system services for computer users by providing network support and resolution of hardware and software problems in accordance with Bank policies and procedures.
Performs any functions necessary, within scope of authority and expertise, to provide the highest level of service and responsiveness to customers and the community in which it serves.

EDUCATION/EXPERIENCE REQUIREMENTS:

• AA/AS degree in computer related field or its equivalent through experience, specialized course work and/or training.
• Working knowledge of the MS Office Suite (Outlook, Word, Excel, PowerPoint), Windows Sever 2016 and higher, Windows10 and higher. Stay current with latest hardware and software solutions.
• Experience with imaging software such as Acronis. Experience with ticketing and inventory systems. Understanding of installation and troubleshooting processes for software, hardware, and accessory equipment.
• Strong organizational, time management, interpersonal and communications skills.
• Experience with personal computer equipment.
• Routine travel throughout the branch system. Ability to work extended or weekend hours

Responds to user hardware and software problem calls and requests for service, on site or over the phone, and determines the nature and extent of support needed. Documents call tickets in tracking software.
Supports end-user community on new systems; answering technical questions about equipment and software applications. Provides guidance, as needed, to users in startup, basic and advanced use of software programs including but not limited to Microsoft Office, Outlook, remote software support, core software, ATM support, document imaging software and Microsoft network operating system.
Create, configure and modify user accounts and groups in active directory and exchange accounts as needed. User access several applications