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Desktop IT Support Technician at Revel Staffing

Gladstone, Missouri, United States -

Full Time

Start Date

Immediate

Expiry Date

15 Mar, 26

Salary

0.0

Posted On

15 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Troubleshooting, Customer Service, Windows 10, Windows 11, macOS, Microsoft Office 365, OneDrive, Hardware Installation, Software Deployment, Network Support, User Training, Documentation, IT Asset Management, Security Compliance, Problem Solving

Industry

Staffing and Recruiting

Description

A confidential organization is seeking an experienced Desktop Support Technician to provide on-site technical support for desktops, laptops, mobile devices, printers, and enterprise applications. This role requires strong troubleshooting skills, excellent customer service, and the ability to support end users in a fast-paced corporate environment. Key Responsibilities Provide on-site technical support for hardware, software, and network-related issues Troubleshoot desktops, laptops, Windows/macOS, printers, mobile devices, and peripherals Install, configure, image, and deploy hardware and software Assist users with application, operating system, and connectivity issues Respond promptly to incidents and service requests via phone, email, or in-person Document all work, solutions, and updates in the ticketing system Collaborate with IT teams for escalations and project-based work Maintain accurate inventory of IT assets and ensure compliance with security protocols Provide user training and guidance on IT policies and best practices Required Qualifications High school diploma required; IT degree preferred 1–3 years of technical support or IT helpdesk experience Active Security Clearance OR VantageClear Credential (required) Strong proficiency with Windows 10/11, macOS, Microsoft Office 365, OneDrive, and common IT hardware Excellent communication, customer service, and problem-solving skills Ability to work independently in an onsite corporate environment

Responsibilities

The Desktop IT Support Technician will provide on-site technical support for hardware, software, and network-related issues. They will troubleshoot various devices and assist users with application and connectivity issues.