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DESKTOP/LAPTOP/MAC OPERATING SYSTEM-DESKTOP SUPPORT at Zensar Technologies UK Ltd

Bengaluru, karnataka, India -

Full Time

Start Date

Immediate

Expiry Date

21 Jun, 26

Salary

0.0

Posted On

23 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

L1 Support, Laptop Support, Desktop Support, Mac Operating System, Application Support, Network Issues, Incident Management, Ticket Management, ITSM Tool, Hardware Troubleshooting, OS Troubleshooting, Software Troubleshooting, Endpoint Support, Patch Support, Antivirus Updates, Vendor Coordination

Industry

IT Services and IT Consulting

Description

L1 Support Engineer (3–5 Years Experience) 1. End-User Support * Provide L1 support for laptops, standard applications, and basic network issues. 2. Incident & Ticket Management * Log, track, resolve, and escalate incidents/service requests within defined SLAs using the ITSM tool. 3. Hardware & Software Troubleshooting * Diagnose and resolve hardware, OS, and standard application issues with high first-time fix rates. 4. Endpoint & Patch Support * Support OS patching, software installations, antivirus updates, and endpoint compliance activities. 5. Vendor Coordination * Coordinate with OEM/third-party vendors for hardware repairs, replacements, and warranty support. 6. User Communication & Satisfaction * Maintain clear, professional communication and ensure high end‑user satisfaction. 7. Documentation & Knowledge Sharing * Update knowledge base articles and follow standard operating procedures.

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Responsibilities

The role involves providing Level 1 end-user support for laptops, standard applications, and basic network issues, while managing incidents and service requests within defined SLAs using an ITSM tool. Responsibilities also include diagnosing and resolving hardware and OS issues, supporting endpoint patching, and coordinating with vendors for repairs.