N/A
40 Hours, Full time
Department: RMA
Location: Wakefield, United Kingdom
Positions available: 1
Posted: Thursday, 20 March 2025

REQUIREMENTS

N/A

LANGUAGE SKILLS

• English

DESIRABLE SKILLS

N/A

MAIN DUTIES

• Establishing the condition of the system and accompanying peripherals.
• Replicating faults as described by the end user.
• Examine fault reports to ascertain the necessary course of action.
• When necessary, converse with customers to aid in replication or the best course of repair.
• Utilise the Microsoft operating system and DOS-based tools to test hardware or software functionality.
• Assess which components could be faulty, replace and retest.
• Reinstall software programs or adjust settings on existing software to fix machine malfunctions.
• Ensure the customer is kept up to date with the RMA.
• Completely dismantling systems to return to stock.
• Full rebuilds of systems from parts.
• Maintain records of equipment maintenance work or repairs.
• Test repaired/upgraded systems to ensure that they are in working order.
• Provide professionally written correspondence to customers.
• Provide professionally written fault reports, on the conclusion of repair.
• Aid in promoting a positive working environment with all colleagues throughout departments.

GENERAL DUTIES

• Ensure compliance with company procedures, such as Health and Safety; Environmental; and Quality for all areas under your direct control.
• Display a proactive, positive, can-do attitude within the organisation, with a culture of right first time and ownership of problems.
• Willingly carry out other duties deemed appropriate by the company.
• Make sure that any equipment that you use is in good working order and that a physical check is conducted weekly.