INTRODUCTION

Since 1973, East West Bank has served as a pathway to success. With over 110 locations across the U.S. and Asia, we are the premier financial bridge between the East and West. Our teams of experienced, multi-cultural professionals help guide businesses and community members on both sides of the Pacific looking to explore new markets and create new opportunities, and our sustained growth and expertise in industries like real estate, entertainment and media, private equity and venture capital, and high-tech help build sustainable businesses and expand our associates’ potential for career advancement.
Headquartered in California, East West Bank (Nasdaq: EWBC) is a top-performing commercial bank with a strong foundation, an enterprising spirit and a commitment to absolute integrity. East West Bank gives people the confidence to reach further.

QUALIFICATIONS

• Must be Mac literate
• Must be able to pass background check
• Valid driver’s license with a clean record (required for site travel)
• Must be able to lift 40 LBS.
• Educational background in IT or Customer Service Relations
• 2 years’ experience in customer support or equivalent.
• Professional working proficiency in Mandarin and or Cantonese is a plus

• Positive attitude
• Excellent verbal and written skills
• Create, track, follow up, and close tickets
• Monitor time on calls, escalate as needed.
• Quick response time during business hours
• Document identified issues resolutions for Knowledge Base.
• Applications and OS support (Office 365, Windows 10 and 11)
• Equipment support (desktop, laptops, printers, scanners and peripherals)
• Imaging, replacing and troubleshooting desktops and laptops as needed
• Ability to travel locally as needed
• Knowledge and familiarity with computer security, malware and threat awareness relatedto supporting end user devices.
• Strong skills associated with bridging technical problems that cross functions, such asunderstanding cause and effect; root cause relationships for complex problems.
• Equipment moves, including equipment breakdown, connect and cable management.
• Site travel maybe required based on department needs for onsite equipment delivery and user training