Desktop Supervisor at VRC Investigations

Denton, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

23 Jul, 26

Salary

24.0

Posted On

24 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Quality assurance, Insurance fraud defense, Public databases, Background investigations, Social media investigations, Records research, Open source intelligence, Investigative reporting, Microsoft office, Communication skills, Data analysis, Case management, Coaching, Performance metrics, Auditing

Industry

Security and Investigations

Description

VRC Investigations currently has an opportunity in the Desktop Investigations Division for Desktop Supervisors. The primary responsibility of this position is quality assurance and assistance to assist the day-to-day insurance fraud defense investigations and operational needs for multi-state regions. This role is for a highly motivated individual who requires little supervision for daily activities and can maintain momentum and motivation. Work involves considerable computer skills, language skills, writing capabilities, and organization. The successful candidate will have related experience in one or more of the follow areas: * Public Databases * Background Investigations * Social Media Investigations * Records Research * Open Source Intelligence * Preparing detailed investigative reports * Criminal Justice degree or related field preferred Core Duties & Responsibilities: * Quality Assurance for all desktop service lines * Review/Approve all credit card expenses * Quarterly audits of staff for bonus program * Assist and aid in departmental communication in reporting for all investigators on staff * Advising investigators on a case-by-case basis * Assistance/Coaching of all staff based on established performance metrics to ensure each investigator is meeting or exceeding the expectations * Complete one main service line each week to maintain reporting practices and processes which impact staff. Applicants must meet the following requirements: * Microsoft Office Knowledge (1 year or more required) * Must pass a drug test and pre-employment testing * Excellent written and verbal communication skills * Be highly motivated and possess the ability to work under little supervision * Have a sense of urgency, meeting client due dates and company SLA’s * Meet individual and team performance standards while maintaining attendance and dependability * Upon hire, you must proficiently learn and utilize all electronic tools as required within the scope of this position to include the company’s IMS case tracking system Benefits: VRC offers medical, dental, vision, short term & long-term disability benefits, as well as paid vacation, and a 401K/Profit Sharing retirement plan. Compensation: Accepted candidates will be paid a competitive hourly rate of $24 per hour. Employees are paid on a bi-weekly basis. For more information and to apply online, please visit our web site located at www.vrcinvestigations.com

Responsibilities

The Desktop Supervisor is responsible for quality assurance and operational support for insurance fraud defense investigations across multi-state regions. They will also coach staff, manage departmental communication, and conduct audits to ensure performance metrics are met.