SYDNEY CBD | LAND OF THE GADIGAL PEOPLE

We are seeking a motivated Desktop Support Analyst to join our D&T team based in Sydney CBD. Based in the office 5 days per week you will provide technical support and solutions to internal users including troubleshooting desktop computers, applications, networking problems, communication devices & video conferencing.

ABOUT THE ROLE:

• Troubleshooting PC related issues via phone, onsite, and using administration tools.
• Incident ticket management
• Provide recommendations on hardware replacements, program changes to correct software issues and contribute new ideas for new technical solutions, including testing and installation after new releases.
• Clear and concise reporting of technical errors or escalations to specialist teams or management.
• Client software packaging/installing and hardware kitting, PC setup (image cloning).
• Extensive ongoing training and support provided to develop and improve your technical skills and capacity to assist the business.