Desktop Support Analyst at Gunvor Group Ltd

Houston, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

26 Mar, 26

Salary

0.0

Posted On

26 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Desktop Support, Microsoft Windows, Desktop Software, Hardware Maintenance, User Support, Remote Tools, Networking, VPN, Communication Skills, Team Player, Initiative, iOS, Configuration, Incident Management, Technical Processes, Problem Solving

Industry

Erdöl und Gas

Description

Job Title: Desktop Support Analyst Contract Type: Permanent Time Type: Job Description: The IT Desktop Support Analyst is a member of the IT Helpdesk team. The primary role is the provision of efficient 1st level user Desktop support for the users located in any offices of the Group. This entry-level position supports the provisioning, installation, and maintenance of systems hardware and software under the guidance of senior team members. The role focuses on assisting with day-to-day infrastructure operations, learning technical processes, and contributing to a stable and secure IT environment. Main Responsibilities • Provisioning, installation/configuration, operation, and maintenance of systems hardware (desktops, laptops, printers, mobile phones) and desktop software, and related infrastructure • Support to on-site users face-to-face and off-site users using remote tools • Liaise with 2nd and 3rd level support to ensure a smooth hand-over of daily incident reports and escalations • Participate in projects to enhance or upgrade the infrastructure and introduce new solutions Education • Bachelor’s Degree in Information Technology, Computer Science, or a related field (preferred but not always required) Experience • Solid hands-on experience (minimum of 1 year) on Microsoft Windows and standard desktop software • Good knowledge of desktop and laptop hardware and related equipment • Good knowledge of the operations and configuration of smartphones (iOS) • Knowledge of VPN, networking, network management systems and spam-filtering tools Skills • Positive and helpful attitude with good communication skills, able to communicate technical solutions to non-technical users • Team player with ability to exercise flexibility, demonstrate initiative to ensure the business support needs are met in a proactive manner with minimum supervision • Fluent in English (spoken and written), other languages would be a distinct advantage If you think the open position you see is right for you, we encourage you to apply! Our people make all the difference in our success. At Gunvor, we are always looking for talented and motivated new people who will contribute to the success and growth of our company. Every day, with their know-how, expertise and passion, our people make the difference and enable us to achieve our vision. Our global business offers a wide variety of opportunities and career paths. If you are unable to find any suitable vacancies, we recommend that you set up alerts to be notified when a position matching your criteria becomes available.

Responsibilities

The Desktop Support Analyst provides efficient 1st level user support for desktop systems and assists with the installation and maintenance of hardware and software. The role also involves liaising with higher-level support and participating in infrastructure projects.