Desktop Support Analyst, Information Technology at SMEC International Canada Inc

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

23 Jul, 26

Salary

0.0

Posted On

24 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Desktop support, Windows operating systems, Microsoft 365, Microsoft Teams, Network troubleshooting, Hardware installation, Software configuration, Ticketing systems, Asset management, IT procurement, User training, Customer service, Problem solving, ITIL, Remote support tools

Industry

Engineering Services

Description

Create futures worth inheriting with SMEC and the SJ Group About SJ Group At SJ, we’re building identity into infrastructure, character into skylines and peace of mind into everyday life. A global urban and infrastructure consultancy firm with over 75 years of project delivery success, SJ and its member companies continue a collective legacy that delivers global expertise with local precision. Become part of our 16,000 client-centric specialists in more than 120 offices in over 40 countries who shape spaces across the world to meet the needs of today and the aspirations of generations to come. About SMEC We unlock the potential of our people to look at infrastructure differently, creating better outcomes for the future. We are committed to positively impact the people, the environment and the clients and communities we serve. About the Role Desktop Support Analyst | North Sydney | 12 Month Fixed Term We’re looking for a proactive and customer-focused Desktop Support Analyst to join our IT team, on a 12-month fixed term contract, supporting users across the ANZ region. If you thrive on solving problems, enjoy working with people, and want to make a real impact on day-to-day operations, this role is for you. Key accountabilities include, but are not limited to: Provide Level 1 & Level 2 IT support across hardware, software, and network issues Troubleshoot and resolve incidents via phone, MS Teams, email, ticketing systems, and in person Install, configure, and maintain desktops, laptops, and end-user devices Manage onboarding and offboarding, ensuring seamless user setup and recovery of assets Maintain accurate documentation for tickets and processes Deliver user training and guidance on IT best practices Support IT procurement and asset management in line with company policies About You Suitable applicants will be/have: Degree or Diploma in Information Technology / Computer Science 2–4 years’ experience in IT desktop support (ideally in a corporate environment) Strong knowledge of Windows Operating Systems; Microsoft 365 (O365, Teams); Network troubleshooting & remote support tools Certifications in: Modern Desktop Administration; Microsoft 365 Fundamentals; ITIL Foundation Experience supporting users across multiple channels (phone, Teams, walk-ins, tickets) A customer-first mindset with a proactive approach to problem-solving A valid Driver’s Licence with willingness to travel to remote office occasionally Why Join Us? Work in a dynamic, fast-paced IT environment Be part of a supportive, collaborative team Opportunity to grow your technical and professional skills Make a real impact by keeping teams productive and connected To find out more about SMEC, please visit our careers page at www.smec.com/careers Link to benefits: http://www.smec.com/en_au/careers/your-career-with-SMEC All recruitment activities go through our Recruitment & Talent function and currently, this role doesn’t require agency input. Please do not forward resume directly to SMEC employees/managers; we do not accept unsolicited resumes and are not responsible for any associated fees. #LI-AJ At Surbana Jurong, we put talent, hard work, teamwork and a fun workplace together to approach problems and solve them creatively and collaboratively. Join us in making a positive impact on the world! SMEC is a global engineering, management and development consultancy delivering innovative solutions for our clients and partners. Leveraging our 70-year history of delivering nation-building infrastructure, we provide technical expertise and advanced engineering services to resolve complex challenges across major infrastructure and energy projects. SMEC has a long and proud history which dates back to Australia’s iconic Snowy Mountains Hydroelectric Scheme in 1949, one of the largest and most complex hydroelectric schemes in the world. Headquartered in Australia, we have offices across more than 35 countries in Oceania, Southeast Asia, South Asia, Africa and the Americas. Together with our clients and partners, we deliver projects that directly contribute to improving health, quality of life and development outcomes for communities and neighborhoods around the world. Driven by innovation, ingenuity and skill, our people have shaped these outcomes in some of the world’s most remote and challenging environments. Since 2016, SMEC has been a member of the Surbana Jurong Group, an Asia-based global powerhouse of over 16,000 employees. Through our network of global specialists and by collaborating with local partners, we connect clients with the best teams and capabilities to deliver sustainable solutions.

Responsibilities

Provide Level 1 and Level 2 IT support for hardware, software, and network issues while managing user onboarding and asset maintenance. You will also be responsible for delivering user training and maintaining accurate documentation for all IT processes.