TYPICAL EXPERIENCE: 12-36 MONTHS

$20/HR ON W2
*This is a hybrid position. The candidate will be required to work onsite at least two days a week in Charlotte, NC.

The IT Service Desk Agent I will provide front line telephone\email support to internal customers with IT related software and hardware issues.

• Aid customers concerning the use of computer hardware (i.e. tablets, desktop, and laptop) and software (i.e. O365 & Windows Operating systems, etc.), including printing, installation, enterprise applications, electronic mail, and operating systems
• Perform First Contact Resolution (FCR)
• Provide operational support for user identity management, username provisioning, system access, and password management. (Active Directory)
• Develop/Maintain documentation for proper maintenance of Knowledge Articles within the Knowledge Management Database
• Understand and adhere to Incident Management, Request Management, and Knowledge Management policies

Typically handles small initiatives and/or assignments independently. May work in an assisting role on larger initiatives and/or assignments projects requiring multiple agents and specialist.
Skills
Required / Desired
Experience
Experience providing support to end users w/ comp hardware and software inc. printing, installation, enterprise applications, electronic mail, and ops
Required
2 Years
Provide operational support for user identity management, username provisioning, system access, and password management. (Active Directory)
Required
2 Years
Develop/Maintain documentation for proper maintenance of Knowledge Articles within the Knowledge Management Database
Required
2 Years
Previous experience providing IT support by phone/email.
Required
2 Years
Job Type: Contract
Pay: $18.00 - $20.00 per hour
Expected hours: 40 per week

Experience:

• providing support to end users w/ comp hardware and software : 2 years (Required)
• providing IT support by phone/email: 2 years (Required)
• Develop/Maintain documentation: 2 years (Required)
• Provide operational support for user identity management: 2 years (Required)
• Active Directory: 2 years (Required)

Location:

• Charlotte, NC 28208 (Required)

Ability to Commute:

• Charlotte, NC 28208 (Required)

Work Location: In perso

This is a hybrid position. The candidate will be required to work onsite in Charlotte, NC at least two days a week. Do you accept this requirement?