Are you looking for an opportunity to…

• Leave a positive impact on the environment through progressive design?
• Work in a close-knit group of motivated professionals?
• Develop your critical thinking skills?
• Develop a career that provides a mix of local and global projects?

What makes us stand out?

Our tag line “Down to Earth / Up to the Challenge” says a lot about who we are. In broad terms, we think KCB’s primary differentiators are:

• our global reputation for technical excellence
• our appetite to tackle problems with unique complexities
• our creative perspectives that come through diverse and inclusive teams
• our size, large enough to win intriguing projects, small enough to know you by name

• Resolve tickets by taking ownership of the request and seeing it through to completion.
• Support both on-site and remote colleagues with installing, configuring, testing, maintaining, monitoring, and troubleshooting their devices and related hardware and software to deliver the required service levels.
• Perform analysis, diagnosis, and resolution of complex device problems for end users, and recommend and implement corrective solutions.
• Support the Lifecycle Management process by managing an asset inventory of hardware and software, including lifecycle, audit counts, purchasing, transferring, deployment, and configuration of inventoried equipment.
• Share your knowledge, identify and improve process deficiencies creating departmental improvements.
• Represent the team at various cross-functional meetings and/or projects; promote existing and new programs and/or policies.
• Support the team by performing other operational duties as required.
• This position will require on-call support, travel to KCB’s remote offices, and occasional evening and weekend work to meet deadlines or perform special projects