Desktop Support Analyst at Squamish Nation

District of North Vancouver, British Columbia, Canada -

Full Time

Start Date

Immediate

Expiry Date

11 May, 26

Salary

66000.0

Posted On

10 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Helpdesk Support, Technical Assistance, Troubleshooting, Networking, System Configuration, Active Directory, VMWare, Windows Operating Systems, Hardware Setup, User Account Management, Remote Access, Printer Maintenance, Software Installation, LAN Troubleshooting, Server Support, Wi-Fi Connectivity, Vendor Coordination

Industry

Government Relations Services

Description

PERMANENT FULL-TIME POSITION IN NORTH VANCOUVER(HYBRID) CLOSES: Open Until Filled BE PART OF SOMETHING MEANINGFUL! Are you a tech‑savvy problem‑solver who loves helping people? Squamish Nation’s Information Technology Department is seeking a Desktop Support Analyst to ensure our staff have the technology, tools, and support they need to serve the community effectively. This is more than a technical role—it’s a chance to empower teams, strengthen Nation operations, and contribute to a future rooted in culture, values, and innovation. Your work will directly support the efficiency, security, and reliability of the Nation's systems and services. WHAT YOU’LL DO * Provide helpdesk support and Tier 1 technical assistance via ticketing system, phone, remote access, or in-person. * Install, configure, troubleshoot, maintain, and repair computer hardware, software, printers, scanners, networks, and related systems. * Administer desktops, laptops, iPhones, printers, and related peripherals. * Manage user accounts in Microsoft 365, Exchange, SharePoint, Teams, Active Directory (on‑prem and Azure). * Deploy images for desktops and laptops and assist with Windows and Mac OS maintenance. * Troubleshoot LAN, server, Wi-Fi, and connectivity issues. * Work with vendors to coordinate repairs, maintenance, and specialized components. * Support VMWare environments and endpoint protection tools. WHAT WE’RE LOOKING FOR * Certificate in Computer Information Systems Administration or equivalent. * 6–12 months of directly related experience in areas such as desktop support, troubleshooting, networking, system configuration, and helpdesk ticketing. * Experience with Windows operating systems, Active Directory, VMWare, networking configurations, and hardware setup. * Experience working in a First Nations environment is preferred. WHY WORK WITH US * Impactful Work – Be part of a team dedicated to serving the community through Na estétx̱ w sḵwálwen cht (Trust), Na estitkw sḵwálwen cht (Security), Na esḵw’úḵw’ulh sḵwálwen cht (Purpose) and Na eslhílhkw’is sḵwálwen cht (Belonging) * Professional Growth – We invest in our people with training, mentorship, and career development * Sḵwx̱wú7mesh Úxwumixw Values – Be part of an organization that values Úxwumixw (community/peoples), snew̓íyelh (guiding through teachings), wenáxws (respect) and inclusivity. As a dynamic community organization, we understand the importance of employing enthusiastic and talented people to work together. We know that our future strength and growth is very much dependent on our key resources – our people. With a variety of programs and services, we offer career paths that fit many areas of expertise, backgrounds, and interests. Along with competitive compensation and benefits, we foster an environment that values diversity through the respect and appreciation of each person for their individual attributes. Salary: $47,000 - $66,000 Candidates are typically offered compensation between the beginning to the midpoint of the range. We [https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=231d694d-cd50-4fb7-82a6-dd0773e68b38&ccId=9200976969580_2⟨=en_CA&selectedMenuKey=CareerCenter&jobId=525291]are committed to providing a fair and equitable package that reflects the value an individual brings to the organization. Benefits: We offer extended medical and dental, pension matching, supplementary savings, and a professional development budget.

Responsibilities

The Desktop Support Analyst will provide helpdesk support and Tier 1 technical assistance, ensuring staff have the necessary technology and tools. Responsibilities include troubleshooting hardware and software issues, managing user accounts, and coordinating with vendors for repairs.