Desktop Support Analyst

at  Stantec

DESCRIPTION

Communities are fundamental. Whether around the corner or across the globe, they provide a foundation, a sense of place and of belonging. That’s why at Stantec, we always design with community in mind.
We care about the communities we serve—because they’re our communities too. We’re designers, engineers, scientists, and project managers, innovating together at the intersection of community, creativity, and client relationships. Balancing these priorities results in projects that advance the quality of life in communities across the globe.

SKILLS & SPECIFICATIONS

Qualifications & Experience
+ Tertiary qualification in Information Technology (or equivalent) is preferred but not a requirement
+ some experience working in an IT environment required
+ Travel will be required, must have valid driver’s license.
+ Must have rights to work in Australia
Skills
+ Self-starter - The ability to work with minimal supervision
+ Demonstrates an outstanding “customer orientated” service management experience
+ Ability to build relationships through strong interpersonal skills (written and verbal)
+ Demonstrated capability for problem solving, decision making, sound judgement and assertiveness
+ Demonstrates the ability to tackle a problem by using a logical, systematic and sequential approach
+ Awareness of the challenges and benefits of working in geographically and culturally dispersed, virtual teams, and willingness to work cooperatively with others in such teams
+ Process orientated, able to work cross functionally in a team environment
+ Exhibit a natural curiosity, passion, and a desire to find ways to apply technology to business challenges
+ Promotes innovation and continual process improvement

QUALIFICATIONS

Tertiary or industry qualification in Information Technology (or equivalent)
Primary Location : Australia-Queensland-South Brisbane
Organization : BC-3094 IT Services-AU Corporate
Employee Status : Regular
Job Level : Individual Contributor
Travel : No
Schedule : Full-time
Job Posting : Apr 8, 2024, 3:15:56 PM
Req ID: 240001K2
Stantec provides equal employment opportunities to all qualified employees and applicants for future and current employment and prohibit discrimination on the grounds of race, color, religion, sex, national origin, age, marital status, genetic information, disability, protected veteran status, sexual orientation, gender identity or gender expression. We prohibit discrimination in decisions concerning recruitment, hiring, referral, promotion, compensation, fringe benefits, job training, terminations or any other condition of employment. Stantec is in compliance with local, state and federal laws and regulations and ensures equitable opportunities in all aspects of employment. EEO including Disability/Protected Veterans

ABOUT THE ROLE

The professional level Desktop Support Analyst position is a customer facing role requiring intermediate proficiency in multiple IT systems and applications. This position is responsible for supporting daily operations, which encompasses windows desktop and application support. Responsibilities include operational and administrative functions necessary for ensuring service delivery.

KEY ACCOUNTABILITIES FOR THIS ROLE INCLUDE

• Provide user facing operational support for desktops and applications. Contribute to the resolution of operational problems by working collaboratively with virtual peers
• Resolve requests using Stantec ticket system within agreed timeframes and ensure all tickets are correctly documented.
• Conduct Queue Management activities, including the management and auditing of the Incident and Service Request queues daily, and monitoring and alerting the RITC and RITM on trends.
• Conduct proactive maintenance and administration of designated services, including implementation, configuration, and monitoring.
• Deploy software updates and security patches to workstations.
• Collaborate with other IT service teams and the Procurement team on lifecycle management to ensure that local IT assets are fully and effectively used during their effective life.
• Ensure the safe, secure and effective disposal of Stantec computing devices.
• Installation of all user related Software on receipt of an approved Service Request.
• Participate in cross training and mentoring with service delivery teams.
• Participate in IT projects as an operational resource performing tasks as required.
• Contribute to the development of operational procedures and documentation.
• Collaborate with a global workforce.
• Able to work after office hours as required.
• Able to travel across offices from time to time.
• Support corporate policies, procedures and best practices pertinent to supporting Stantec’s Infrastructure.
• Complete all work in line with Stantec Health and Safety program