• Candidate needs to have at least 3-5 years of experience in handling incidents / requests over calls from US callers.
• Must have experience in performing L1 tasks in Active Directory such as Account unlock, Password resets, creating accounts, Distributions lists and security groups.
• Experience in installing Applications.
• knowledge on service desk functions
• Good customer service mindset and customer handling skills
• Documenting processes and maintaining service desk records.
• Exceptional analytical and problem-solving skills.
• Advanced collaboration, communication, and interpersonal skills.
• Excellent organizational and time management skills.
  Job Type: Contract
  Pay: $16.00 - $17.00 per hour
  Expected hours: 40 per week
  Work Location: Remot

Please refer the Job description for details