Desktop Support Analyst at Teksystems Global Services LLC

San Francisco, California, United States -

Full Time

Start Date

Immediate

Expiry Date

07 Feb, 26

Salary

47.0

Posted On

09 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Desktop, Windows 10, Customer Service, O365, Active Directory, Printer Support, AV Support, Imaging Solutions

Industry

IT Services and IT Consulting

Description

Description Our client is looking for a desktop support technician to provide onsite support at their San Francisco Location. This person will be the sole IT technician providing support to 30 employees. Being in a customer support role, you will have the opportunity to learn existing business processes and provide technology feedback and suggestions to the team. This person will be responsible for providing level 1-2 onsite technical support, anything that they are not able to resolve they can escalate to the team in another state. There will be opportunities to be proactive in support resolution by finding ways to enhance efficiency and quality of service to the client's colleagues. Day to day this person will be responsible for troubleshooting hardware/software issues, imaging and upgrading devices, they are an O365 and Windows 10 environment. Interpersonal skills are extremely important for this role, they are looking for someone that is comfortable providing face to face support. Skills Desktop, Windows 10, Customer service Top Skills Details Desktop,Windows 10,Customer service Additional Skills & Qualifications *You must have your own transportation as public transportation will not stop near the client site* Customer oriented - You will need to be able to deliver a high level of customer support and training to employees at all levels of the company, and explain and resolve complex technical issues to a non-technical audience. You possess excellent customer service and interpersonal skills. In this role, you are the face of the Technology Team and the first person to provide assistance on a technology issue. A self-starter - You are quick to respond to operational tasks and are able to find opportunities for process improvement and work with the Help Desk and greater Technology Team to achieve these goals. You possess the time management skills to prioritize your tasks. You have the discipline to work independently and remotely to accomplish a set of tasks and can efficiently supervise vendor visits and ensure site work gets done. A natural problem solver - You identify challenges, analyze the root causes, seek to understand rationale behind current setups, and offer changes to improve where needed. Common Technologies: Exchange, O365, Active Directory, Printer Support, AV support, Imaging solutions, Experience Level Intermediate to Expert Level Job Type & Location This is a Contract to Hire position based out of San Francisco, CA. Pay and Benefits The pay range for this position is $38.00 - $47.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in San Francisco,CA. Application Deadline This position is anticipated to close on Nov 12, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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Responsibilities

The Desktop Support Analyst will provide onsite technical support to 30 employees, troubleshooting hardware and software issues. They will also be responsible for imaging and upgrading devices in an O365 and Windows 10 environment.