Desktop Support Analyst at Teksystems Global Services LLC

Norwell, Massachusetts, United States -

Full Time

Start Date

Immediate

Expiry Date

23 May, 26

Salary

33.0

Posted On

22 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Windows Desktop Support, Asset Management, Ticket Resolution, Software Troubleshooting, Hardware Troubleshooting, System Configuration, Privacy Regulations Compliance, Windows 11 Migration, Documentation Maintenance, Printer Troubleshooting, Administrative Privileges, Microsoft Intune, Azure AD, SharePoint, OneDrive, Network Connectivity Troubleshooting

Industry

IT Services and IT Consulting

Description

Description Primary responsibility for Windows Desktop Support, asset management, laptop, mobile devices, software, and network connectivity. Specialists will support customers both onsite and remotely, with a focus on escalated ticket resolution and project-based work. Desktop support specialists are expected to provide excellent end-user experience, resolving complex technical issues and collaborating with other IT teams (e.g., networking, systems administration). Main duties include: troubleshooting software packages, hardware devices, and peripherals; configuring systems per company policies; and handling sensitive data in accordance with privacy regulations. Additional tasks include supporting the company-wide Windows 11 migration project, maintaining documentation for internal knowledge sharing (e.g., “Tips and Tricks” intranet site), and assisting with printer troubleshooting in remote field offices. Candidates should be comfortable working with administrative privileges and proactively driving initiatives within the team. Key Responsibilities: Troubleshoot and resolve escalated support issues onsite and remotely Ensure support tickets are resolved in accordance with SLAs and company procedures Configure hardware/software to customer specifications Author and maintain internal support documentation Deliver support for desktop computers, laptops, peripherals, and mobile devices Install and configure desktop hardware/software using standard procedures Collaborate with vendors and internal teams to resolve issues Work with various Windows system images and support Windows 11 migration Set up and troubleshoot domains, user accounts, and software accounts Configure, test, and troubleshoot network connectivity and wireless access Perform hardware upgrades and replacements Format, install, maintain, and troubleshoot desktop/laptop systems Occasionally supplement desk-side support team during vacations or acquisitions Travel to acquisition sites may be requested but is not required Additional Skills & Qualifications Experience working with offshore teams (e.g., 8 L1 techs in India, 4 in Norwell) Familiarity with Microsoft Intune and Azure AD (Group Policy not required) Strong communication skills, with ability to explain technical issues in layman's terms Experience with SharePoint, OneDrive, and proprietary applications (e.g., WinWeb) Ability to create and maintain internal knowledge articles Printer troubleshooting experience, especially in remote environments Experience Level Intermediate Level Job Type & Location This is a Contract to Hire position based out of Norwell, MA. Pay and Benefits The pay range for this position is $28.00 - $33.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Norwell,MA. Application Deadline This position is anticipated to close on Feb 28, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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Responsibilities

The primary responsibility involves providing Windows Desktop Support, managing assets, and resolving escalated technical issues for customers both onsite and remotely, focusing on complex ticket resolution and project work. Key duties include troubleshooting hardware/software, configuring systems, and maintaining internal knowledge documentation.