Desktop Support Analyst at Western Pacific Building Materials Inc

Portland, Oregon, United States -

Full Time

Start Date

Immediate

Expiry Date

15 Oct, 26

Salary

75000.0

Posted On

17 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Windows Troubleshooting, Linux, Google Environment, AWS, Hardware Repair, Software Installation, User Account Management, Access Control, Network Infrastructure Support, Server Support, Technical Support, Inventory Management, Vendor Management, Peripheral Troubleshooting, Customer Service, Security Policy Enforcement

Industry

Wholesale Building Materials

Description

Description This dynamic position is Western Pacific’s frontline support to all end users across our multiple branches. This position is responsible for supporting all Personal Computers (PC’s), peripherals, Microsoft Published Applications, Windows operating systems and applications. Manages help desk calls and service requests in a timely and accurate manner. Essential Responsibilities & Expectations: · Experienced with Windows, Linux, Google, and AWS environments · Front-line customer support, providing technical support to end-users via telephone, e-mail, and self-service requests · Maintains records of all customer problems and tracks each through to resolution; initiates escalation as appropriate to ensure management awareness of problems that are severe in nature or that are exceeding targets · Creating and removing user accounts and managing access control based on company policies · Assist in enforcement of Information Systems & Security policies. · Maintain an inventory of installed software, managing software licensing, and creating policies and procedures for upgrades · Diagnoses and repairs hardware and software problems; contacts end users as needed to discuss specific symptoms of equipment failure, and nature of repairs required, and possible solutions to equipment problems · Analyze and make recommendations for hardware and software standardization · Work with hardware and software vendors both electronically and by telephone to verify timely product delivery and ensuring that new equipment is installed and ready to operate on schedule. · Setup, configures and tests computer equipment and peripherals · Assists in the roll-out of software and hardware updates. · Basic Installation, Support, and troubleshooting of Server and Network infrastructure. · Communicate with leadership regularly regarding system issues unable to resolve Requirements Qualifications & Desired Skills · 3-5 years’ experience in a desktop support role · Ability to troubleshoot in a Microsoft environment · Can troubleshoot hardware and peripheral issues · Ability to troubleshoot infrastructure. Work Environment Work is performed primarily in an office environment; some time will be spent in a manufacturing environment with exposure to noise and dust. PPE is required when in manufacturing. Most work requires use of a computer. High level of social interaction and teamwork required in order to serve internal customers. Able to lift up to 50 pounds.

Responsibilities

Provide frontline technical support for PCs, peripherals, and software across multiple branches. Manage help desk requests, maintain software inventories, and assist with server and network infrastructure troubleshooting.